Articulate Mobile Player on Ipad Air IOS 8 : annot download the content

Jan 20, 2015

Hello everyone,

1/ We try to use Storyline 2 with Articulate Mobile Player on Ipad Air IOS 8.

We try with 3 differents contents (not import from Studio)

It doesn't work. Immediatly AMP launch the windows with this message :

"Cannot Download Content:
Articulate Mobile Player cannot download the content because one or more of the files cannot be found."

Internet connection is Ok / upload on serveur is OK.

Version of AMP : 3.20 (12 nov. 2014)

Version of Ios : 8.1.2 (12B440)

2/ We try to use an Ipad2 with IOS 7 with the same content on the same serveur : IT WORKS ! even the off line functionality. (the 1st download put the error message but the download was OK and for the next downloads no error message)

Is there a bug in AMP with Ios 8 ? Or we need to do a special parameters ?

Thanks in advance,






3 Replies
Ashley Terwilliger-Pollard

Hi Julien,

What update of Storyline 2 are you running? There were issues launching content in iOS8, but those were fixed in update 1 detailed here. 

The error message you shared typically indicates that one of the following is true:

  • You're not connected to the Internet.
  • One or more expected files were moved, deleted, or not uploaded to the server.

First, ensure that your mobile device is connected to the Internet. If the error persists, upload the published output to the server again. You may also want to try another server just to confirm that's not playing a role. I'd suggest using a site such as Tempshare. 

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