Articulate shuts down when I try to create a new color theme

Sep 20, 2022

When I try to create a new color theme, Storyline 360 shuts down. I've tried to do it in an existing module as well as in a new one. Any tips for how I can create a new color theme other than what I'm already doing?

  • Click Design on the menu bar
  • Select Colors
  • Click Create New Theme Colors - this is when it instantly shuts down
4 Replies
Jose Tansengco

Hi Nakkia, 

Sorry to hear that you ran into this behavior. 

We encountered an issue in the latest release of Storyline 360 that is causing Storyline 360 to close when new theme colors are created. I've added this thread to the bug report so we can notify you as soon as a fix is released. For now, please consider downgrading your installation to an earlier version until a permanent fix is made available. Thanks for raising this with us, and we're very sorry for any inconvenience this may have caused. 

Kelly Auner

Hi Nakkia,

I have some great news to share. We just released another update for Storyline 360. In Update 68, we’ve included important fixes and new features.

One of the fixes we’ve included is:

Storyline 360 could crash when creating new theme colors.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!