audio not playing in Storyline

Mike Enders
Staff

almost 9 years ago07/12/15 at 9:03 pm (UTC)

Hi Pamela,

Here are a list of things to quickly check:

1. The audio file needs to be exported from Audacity in a format that Storyline can read. If you're recording/editing in Audacity and saving the file (it will have an .AUP extension) and then trying to bring that file into Storyline, it won't work.

2. It might be the audio file format that is output from Audacity. Here's a link with more information no audio formats exported from Audacity. http://www.articulate.com/support/storyline/issues-with-imported-audio

3. Barring any issue with the first two, I'm wondering if there are any triggers in your file that are causing an issue. For example, if you insert audio onto your timeline and then add a trigger to play the audio, it's possible that trigger isn't firing and, hence, the audio isn't playing.

With all of that said....

If you're able/willing, please attach one of your audio files (that isn't working) to this thread and we can take test the file on our end to help you out!

Mike

almost 9 years ago07/12/15 at 10:09 pm (UTC)

Hi Mike
Thanks for your response. I am attaching a file. Do I have to insert a
trigger? I never have before. I am facing a hard deadline so any help you
can give will be greatly appreciated.
Pam

Mike Enders
Staff

almost 9 years ago07/13/15 at 12:47 am (UTC)

Hi Pamela,

I'm not seeing an attachment. Can you give it another whirl?

Mike

PS. No, you don't need to add a trigger.

almost 9 years ago07/13/15 at 1:06 am (UTC)

Hi Mike
Another try.
Pam
678-699-3744 - if you want to call

almost 9 years ago07/13/15 at 1:08 am (UTC)

Mike
Both sent files are showing an 8.7 MB attachment. Is there another way I
can send the file if you are not getting it?
Thanks
Pam

Mike Enders
Staff

almost 9 years ago07/13/15 at 1:18 am (UTC)

Pam,

Are you attaching to your response?

almost 9 years ago07/13/15 at 1:24 am (UTC)

Yes. Give me 5 minutes to move the computer to another location and see if
that works. We just had a ton of rain.
Pam

almost 9 years ago07/13/15 at 1:33 am (UTC)

Mike
Let's try this.
Pam

almost 9 years ago07/13/15 at 1:34 am (UTC)

Mike
If this doesn't work, is there another way to send? Maybe your email
doesn't allow files this large. There are only two slides.
Thanks
Pam

Mike Enders
Staff

almost 9 years ago07/13/15 at 1:35 am (UTC)

Negative. Are you replying via email, or using the Add Attachment link in the forum thread? I'll try attaching something via the Add Attachment to see if it's working...

Test.docx

Mike Enders
Staff

almost 9 years ago07/13/15 at 1:36 am (UTC)

Pam,

The files shouldn't be too large for the add attachment link in the forum thread.

almost 9 years ago07/13/15 at 1:38 am (UTC)

email

Mike Enders
Staff

almost 9 years ago07/13/15 at 1:40 am (UTC)

Hi Pam,

Try posting directly from the forum thread. That may clear it up!

Mike

Pamela Thompson-Duke
Author

almost 9 years ago07/13/15 at 1:46 am (UTC)

Mike

Let's try this.

test_for_audio.story

Mike Enders
Staff

almost 9 years ago07/13/15 at 1:53 am (UTC)

Pam,

Could you also attach the audio file itself?

thanks!

mike

Mike Enders
Staff

almost 9 years ago07/13/15 at 2:06 am (UTC)

Hi Pam,

When I preview the file, the audio plays fine. I'm not seeing anything out of the ordinary.

One thought...

It looks like you did add triggers (Play media, Stop Media) to the audio in this file:

Are you, by chance, clicking on the play button on the bottom of the timeline to preview?

If so, then the audio won't play if you're using the triggers since the triggers aren't active when you're using the timeline play button.

Mike

almost 9 years ago07/13/15 at 2:45 am (UTC)

Mike
Here is one audio file. Not having luck attaching in forum now.
Pam

Pamela Thompson-Duke
Author

almost 9 years ago07/13/15 at 4:39 pm (UTC)

Here are the audio files

1_2__Introduction.wav
1_3.wav

Mike Enders
Staff

almost 9 years ago07/13/15 at 4:43 pm (UTC)

Pamela,

The audio files work fine. Did you see my post above about the triggers and such?

Mike

almost 9 years ago07/13/15 at 4:50 pm (UTC)

Yes. I deleted the triggers. Everything else should be fine. Does the audio
play for you in the .story file I sent?

almost 9 years ago07/13/15 at 5:05 pm (UTC)

Yes, the audio plays fine.

almost 9 years ago07/13/15 at 5:07 pm (UTC)

In the storyline file?

almost 9 years ago07/13/15 at 5:42 pm (UTC)

I think I have solved the problem. I am out of town and was using a borrowed monitor. Apparently the system wanted that as the default sound. I went to the Control Panel and set the laptop speakers as the default. I appreciate all your help! Who could have guessed.

Thanks

Pam