Audio not playing on first click

Apr 29, 2021

I am adding audio to buttons to give a nice effect when they are clicked. The issue is it will not play on the first click not matter how I add the audio, I have tried triggers, variables nothing works. See attached sample! Help it's driving me nuts. 

3 Replies
Becca Levan

Hi Jenny!

Thank you for attaching that sample .story file!

When I preview the file in Storyline, the audio plays on the first click for each button. Here's a Peek of my test.

I also published the project to Review and didn't have an issue with the audio. I couldn't recreate the issue you described, but I resaved the file and attached it here! Let me know if the audio plays on your end!

If you don't see improvement, feel free to connect to a support engineer for help troubleshooting!

CONNECT TO A SUPPORT ENGINEER.
Becca Levan

Hello again, Jenny!

I didn’t run into these issues when publishing the course to Review 360. Have you tried publishing the course to Review 360 on your end?

If you’re publishing for LMS, you can also test the course in SCORM cloud to make sure it behaves as expected in an LMS environment.

Here's how to use SCORM Cloud to test your project:

📚 How to Troubleshoot Your LMS with SCORM Cloud.