Audio Not Playing on Some SL2 Slides
Hello E-heroes Community,
First-time poster here. I was fortunate enough to inherit an in-progress Storyline project about a year ago, and haven't stopped using SL since then. For the most part, I love it, and I want to thank you for this valuable forum! I've learned so much, but I can't find a Q and A that addresses an issue we're experiencing.
My small team has published several lessons (Storyline modules/scenes) and posted them through Moodle, where our final course will reside. External reviewers are reporting intermittent issues with audio not playing. I don't know whether this is a Storyline issue or Moodle or end-user computer or what. I hope someone can help.
All of the SL slides have voice over (.wav files) and a few additionally have video (.mov on some; MP4 on others).
Reviewers report that on some slides, they see the scrub bar moving and the images change out, but they do not hear any audio. If they click the Refresh button to the right of the scrub bar, the timeline restarts and most of the time, the audio then plays, and everything works as expected.
At first, I thought it was happening only on slides with video (because I did see this a while back when I was putting in video clips), but it seems that the audio sometimes not playing is *not* limited to slides with video.
To complicate things, I can't see/hear the issues when I review the lessons even when I put myself in "student" mode in the LMS. Also, it does not happen for every slide or the same slide even for any given individual, but it happens enough to a handful of folks that it's noticeable that something is wrong.
I'd be most pleased to get anyone's troubleshooting guidance.