Audio on Master Slide Issue

Hi Leslie. Thanks for getting back to me and for the link to the thread. My issue is a bit different. I want to play the audio on individual slides (the quizzing slides) only. It seems that placing the audio on the master slide should work. It works when played locally. However,  the audio plays for about .5 seconds and then stops when it's uploaded to the LMS.

Sorry that I misunderstood Lynn. Thanks for reaching back out to clarify.

I took a look at your course and noticed that the audio was really low. I adjusted this volume for testing and it seems to be working for me in Chrome.

Can you check this link to see if it's working for you?

Attaching your files for future reference if needed.

Thanks again for taking a look at this. I checked the link and it worked fine. Then I uploaded the zip file you sent me to our LMS and it also worked fine. Then I republished the story file you sent, zipped it up and uploaded that to our LMS. The results were the same as described above. The audio played briefly and stopped. I'm thinking there is probably something different about the publishing settings we're using. I've attached a screenshot of my settings. I'd greatly appreciate it if you'd take a look and see if you can identify what's causing the problem.

Hey Lynn,

I didn't adjust any of those settings.

Glad to hear that the zipped output I shared worked well for you though.

So, once you publish are you zipping the contents from the publish dialog box or manually? Curious if that may be the difference.

I'm using the dialog box to zip.

Hi Lynn,

I'm curious if you're using a different Storyline 360 update than we're using.

To check, click the Help tab, then click About Storyline. You should see 3.18.16449.0 in the bottom-right corner. 

Let me know if you're seeing a different update number there!

Hmm, what about your saved location? The one you grabbed above, probably defaulted to your Downloads folder. Curious if the saved location has a longer file name path that may be the culprit?

Editing to add - Alyssa's idea ^ is a good one too :) We just had another update today.

I wasn't using the latest update. I usually get an alert when there's an update, but I didn't get one for this. I updated to the latest version. Sadly, the results are the same. :-( I was so hopeful!

Both are good ideas. Sadly, neither solves the problem. I actually saved your file to the same location as the one I uploaded. But to be sure, I saved the file you sent to the desktop, republished and zipped it. However, when the file I zipped was uploaded to the LMS the results were the same. The audio on slide 1, the one with the audio on the master slide played for about .5 seconds and stopped. 

Hi Lynn,

It's strange that Leslie's link worked but her file didn't when you published it or uploaded the zip - I wonder if you could share one of your links here with us to test it out?  If you can't share a link from your live LMS, could you upload to SCORM Cloud? 

It is very strange.

It would be problematic to have you access it from the LMS because it's not published on the LMS. Publishing it makes it available for all users--something I don't want to do. 

I've uploaded my file to SCORM Cloud: https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=f4ea795c-10ed-43e6-8562-4e274237810d

It functions the same way here as it does on the LMS. 

I think this may be related to another issue I was having with text entry. Here's the link to that discussion: https://community.articulate.com/discussions/articulate-review/text-entry-not-working-in-articulate-360-review.

Thanks, Lynn for sharing that link. 

I experienced what you've described as well - but again it's truly odd as Leslie's link still works normally for me, and you've now tested our published output by uploading too to see this odd behavior. I can't see anything else that we would have done differently. 

Although the issue in your other discussion sounds like the same thing is happening, I don't believe it's connected as that would mean the issue would have also happened on Leslie's version.

I'm going to open a support case for you to connect you with our Senior support engineers so that they can dig into this further. Please keep your eyes peeled for an email from Support@articulate.com. 

Thanks much.

I was wondering what the status is on fixing this glitch.  I have just republished files from 2017 using the new modern player and the media/music I have running on the master slide starts and then stops when I publish to the web or LMS.  I have had to resort to putting audio on every slide which increases the size of my files by a lot.    This is really a big issue for me since I like to use audio on the master.

Hi Jodi,

It sounds like you want audio to play across multiple slides without starting over, is that right?

You mentioned this was working in 2017 – what version of Storyline were you using when it was working correctly?

Hi Alyssa,

Thanks for answering. It would be great to have one piece of audio play across multiple slides, but I understand Storyline does not support that without some javascripting.  I've read all the threads on how to do that but it never works for me.

What I am describing now is having a slide master with audio on it that plays and then repeats.  It works fine locally.  When I publish my file, the audio on the master starts and then stops.  It's annoying because then I have to put the audio on every slide which bulks up my file.  Playing audio on a master used to work in a previous version of Storyline--maybe 2.  Once I started using 360 it never worked right again.  I only noticed it today because I am republishing some old stories from 2016 and they are not working correctly.  

Hi Jodi,

Thanks for clarifying your setup! Now I better understand what you're seeing. This should still work in Storyline 360 as it did in Storyline 2.

You mentioned that when you publish the file, the audio on the master starts and then stops. Where are you hosting the published output to test it? Is it on Review 360, on a web server, or on a LMS?

I'd like to do some more testing on my side, as well. What triggers are you using on the slide master to make the audio repeat?

Hi Jodi,

I would like to know what triggers were used also as I am trying to do the same.  Add audio to the master and have it play over each slide seeing as storyline doesn't (after numerious community recommendations since SL1).   How can I make this happen?

Hi Omar,

Thanks for reaching out and letting us know that you'd like audio to play from your slide master as well.

We did not hear back from Jodi, but we do have an open issue with our team where the audio on the slide master is not playing as expected.

This conversation is attached so that we can update you when we can.

I am having the same exact issue.  I have a master slide with an mp3 that is triggered to play when the timeline starts on the master slide.  works fine in preview, but plays for like only .5 seconds when uploaded to articulate review or an LMS.  

So I would love for that bug to be fixed.  Also it would be great if storyline didn't physically copy a sound file (for example a mouse over sound) as many times as there are slides.  there NEEDS to be a library or something added, it only makes since to use the SAME file when we are talking about web based stuff.

This would be a HUGE fix. It's very frustrating.

Great news, everyone!

We fixed the issue where audio on a slide master would not play in the published output. Here's how to update Storyline 360 to see all the recent enhancements and fixes.

If the problem reappears, please record a Peek 360 screencast for me and I'll be happy to help!

When will this update be pushed out to Storyline 3 users as I have this same problem?