Hi, I have a project with background audio added using the new feature. I also have individual voice audio on each slide. It all plays perfectly when previewed. However, once I publish as a video - the background audio does not play.
I did a quick test with having only background audio and no other audio files and the same thing happened.
Hoping someone can tell if there is a limitation when publishing to video, or what I am doing wrong. Thanks.
If the problem persists, and you're comfortable sharing your .story file, we'd be happy to investigate the behavior. Feel free to upload a copy here in the discussion or privately through a support case.
1 Reply
Hi Michael!
Happy to share some insight on this!
We've released a Storyline 360 update (Build 3.79.30834.0) which added background audio support for published video output. Please check if you're running the latest Storyline update to enjoy this feature's full capabilities.
If the problem persists, and you're comfortable sharing your .story file, we'd be happy to investigate the behavior. Feel free to upload a copy here in the discussion or privately through a support case.
Looking forward to hearing from you!