Course gets stuck / Blank screen occasionally.

Hi Pragati,

Thanks for reaching out, and I'm sorry to hear your users are running into blank screens while taking a course!

• Are the users all taking the same course, or are these different courses?
• How are you hosting the course? LMS or the web?
• Is there a specific browser being used, or is this being experienced through all browsers?

These questions will help us narrow down the issue! If you're in a bind and need help quickly, our team would also be happy to test your file and provide next steps.

• Share your .story file with us.

Hi Ren,

The users are taking the same course and the course is hosted on LMS (SABA LMS customize version).

Different users are experiencing the issue on different browsers. So, it is not browser specific.

Please provide the solution asap. 

Hello Pragati,

Thank you for those helpful clues!

Now, the best way to find the blank screen's cause is to see how the content loads in another LMS environment like SCORM Cloud, a free LMS testing tool.

Are you comfortable sharing the .story file with our Support team? We're happy to troubleshoot it there for you and let you know how it works! 

Hi Ren and Katie,

I have tried it and facing the issue in SCORM Cloud too.
Below is the scenario:

• Select English
• One slide before the Knowledge Check slide
• Click the Next button
• Before loading the Next page click the Previous button 2 times
• Once I redirected to the previous screen/Slide (2 slide before)
• Double click the Next button
• Again click Previous as it was taking time to load

On continuing this process the course got stuck/blocked and blank screen appears.
A Compressor file is added in the course to resolve the bookmarking issue as suggested in forum and it is working fine now.

I am sharing the dummy course files with your team too.

Please help out asap as the course is Live.

Hi Pragati,

Thanks for following up and getting that case started! I see my teammate, Darrell, is testing the files currently and will get back to you as soon as possible.

I'll be sure to share the additional detail with him as well. Be on the lookout for a reply soon!

Hi Ren

Yes, still waiting for the response and solution.

Hi Team,

I am still facing the issue and to add on to the scenario mentioned above, this issue is appearing mostly at the screens adjacent to the knowledge checks. 

Please can anyone help out for the same?

Hi Pragati,

Thanks for letting us know that you're still experiencing an issue. I did not see where you replied to Darrell's reply, so I've shared your response with him so you can continue working together.