Blurry Image Issues

Jul 26, 2021

Let's keep adding to the fire that is 'blurry images on export'.

If you look at the image on the left:

It is clearly compressing an otherwise high resolution, and sharp source.

The example on the right had me doing just as @Spiros mentioned in the comments of the first link; I replaced the image in the StoryLine package with the original image, ensuring to keep the same name.

I've done this in the past to try and minimise the artefacting and compression where clarity is needed - but it's disappointing that after so many years, this issues persists. Moreso because one can just do a drop-in replacement in the package, and there's no issues in display. I don't like the idea of having to replace all the images in the exported StoryLine folder by renaming the source images and then dropping them in.

This is working with .png images; I suspect part of the issue could be that the source image is higher resolution than presented (ie. it is scaled down); so SL360 is trying to 'optimize' this by resizing the image to suit its scaled dispaly, but with some pretty heavy-handed compression; even though I've specified the highest quality for publishing -

5 Replies
Becca Levan

Hello Kris,

I appreciate you sharing your thoughts here and am happy to see you've connected with my teammate, Lianne, in a case. Please feel free to reach back out to Lianne if you need additional assistance.

Also, I spotted your feature request and have added you to the list of folks on the report we've been tracking, so you'll get notified of any new updates posted here!

Maria Costa-Stienstra

Hi, Kris and Blair.

I have great news to share!

We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

One of the fixes we’ve included is:

We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by reaching out to our Support Engineers directly.