Cannot Login - Tried it all
Aug 05, 2021
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.
I have tried uninstalling and reinstalling. I have done a manual sign in from the tray. I don't have issues with the system clock, its not a firewall thing. All of a sudden it just doesn't work. Driving me nuts, please help!
When I try to open any of the files I get the error below. Please help!
53 Replies
Hello,
Unfortunately, I am experiencing the same issue;
it's a loop from Sign in to You are Being Redirected to your Web Browser to Start Over.
Please help to resolve this issue.
Thank you!
Hi Dynacor Learning!
Sorry to hear you're also having trouble signing in!
I'd be happy to help and have some troubleshooting steps to offer as a start:
If still unsuccessful, please connect with us through a support case. We'd be happy to continue troubleshooting with you!
This is from MONTHS ago - LOL and this is not Dynacor Learning! I sorted
my own issues because as you can see, nobody got back to me in a timely
manner. I hope whoever you are trying to reach gets their issue resolved.
*Ronda L. Harris*
*Founder*
NL (The Hague) mobile: +31 064 142 8457
U.S. mobile: +1 (404) 704-7777
White Wolf Consulting, V.O.F.
World Trade Center – The Hague
Prinses Margrietplantsoen 33 *|* 2595 AM, The Hague *|* The
Netherlands
White Wolf Consulting, Inc.
1595 Peachtree Parkway, Suite 204-202
Cumming, GA 30041
*“70% of companies that align learning with business priorities*
*are able to improve company revenue.”*
– Harvard Business Review
Hi Ronda,
Apologies for the confusion. Steven responded to this post so everyone subscribed to the thread received a response notification. You'll need to unsubscribe from the thread at the top if you no longer wish to receive alerts from this post.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
Thank you, those who commented on the default browser issue. I was unable to log into the desktop app, after my subscription renewed. I switched my default browser to Microsoft Edge, and the login worked. I was able to switch the default browser back after getting logged in, and I now remain logged in to the desktop app, so I suspect this was a one-time renewal login issue.
This post was removed by the author
Thanks for the update, Annette! Glad to hear that switching your default browser did the trick! I'm sure this will be helpful for others that come across this thread.
If any other questions or discoveries come up in the future, feel free to reach out in the E-Learning Heroes Community or privately in a support case!
Have a wonderful day!
Luciana, thank you!