I am running windows 10 home default settings. When I insert an illustrated character into my presentation the character is cropped, and it does not appear that I can uncrop them. I have found references to making sure my settings are at 96 DPI, but that is default for Windows so that doesn't make much sense to me.
Yes it just crops the character when it is insert a new one, new project or old. Have not changed story size. This is happening on every project. Can not use characters right now which is REALLY frustrating.
Hi, Brian. Thanks for working through this auto-crop oddity with us, and I'm really sorry for any headaches.
I saw that you're working with my teammate, Ronaziel, in a support case–brilliant move! I shared this latest detail in the case–you're in good hands there, and she'll be in touch with some more steps to try as quickly as possible. I'll also be sharing updates here once we get to the root!
If you have any further questions, don't hesitate to reach out here or to Ronaziel!
Thanks for giving us the opportunity to give you a hand, Brian! We never want to hold up your projects, and I'm sorry this oddity has made it difficult to work.
I've been following your case as it progresses, and just saw that you were able to fix the issue by reinstalling Storyline 360. While that is great news, that behavior should never happen. If you come across this roadblock again, please do let us know!
First, what version of Storyline are you using? You can find this detail by going to Help >> About Storyline.
I'd first suggest repairing Storyline. If that doesn't help, our Support Engineers can take a closer look at your file to nail down the problem. You can submit your file here, and they'll delete it when they're done troubleshooting.
I am experiencing the same issue. I did reinstall the software but it did not work. My projects are pending and have deadlines. Can someone please help?
Same happened to me. There was an update and it fixed it when I installed the update. For some reason the updater kept saying that PPT was open and needed to be closed. Kept opening and closing PPT to no avail. Had to restart and then update. Still, it worked!
I am now having the same issue, characters are inserted cropped on the sides. I literally, just, updated Storyline this morning and now this bug is here. My IT department has to reinstall the software for us, so its not a good plan to do that just to attempt to fix a bug. Are there any developments on how to fix this issue so far? Thank you!
I found this thread because I am also experiencing character cropping upon insertion in Storyline 360. I've tried multiple Illustrated - Modern characters in different poses and they all show up cropped. I'm going to attempt the quick repair that Lauren Connelly posted in the last response.
Thanks for replying Katie. The issue fixed itself. I literally had it for one day. I have no idea what happened to make it happen or to fix it, but I'm all good.
Thanks again.
Karen Kahlig | Director of Organizational Effectiveness
The Fikes Companies | CEFCO Convenience Stores
Direct: 254-410-1082
kkahlig@cefcostores.com
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26 Replies
Hi there, Brian. In Storyline 2, the photographic characters had "cropped" options by default, but I haven't seen this behavior in Storyline 360.
Storyline 2:
Have you changed the story size in the Design tab? Could you send a Peek screencast of what you're seeing when you insert your characters?
If this is happening on one project in particular, please share the .story file here, and I'll have a closer look!
Yes it just crops the character when it is insert a new one, new project or old. Have not changed story size. This is happening on every project. Can not use characters right now which is REALLY frustrating.
Hi, Brian. Thanks for working through this auto-crop oddity with us, and I'm really sorry for any headaches.
I saw that you're working with my teammate, Ronaziel, in a support case–brilliant move! I shared this latest detail in the case–you're in good hands there, and she'll be in touch with some more steps to try as quickly as possible. I'll also be sharing updates here once we get to the root!
If you have any further questions, don't hesitate to reach out here or to Ronaziel!
waiting for Ronaziel to reach out to me :(
Had this problem for 1+ week at this point without a solution
I ended up reinstalling the software and it is now correctly working. Points to an area of improvement in the software.
Thanks for giving us the opportunity to give you a hand, Brian! We never want to hold up your projects, and I'm sorry this oddity has made it difficult to work.
I've been following your case as it progresses, and just saw that you were able to fix the issue by reinstalling Storyline 360. While that is great news, that behavior should never happen. If you come across this roadblock again, please do let us know!
I am also having this issue with my characters being automatically cropped on the sides.
Hi Molly, happy to help you sort this out!
First, what version of Storyline are you using? You can find this detail by going to Help >> About Storyline.
I'd first suggest repairing Storyline. If that doesn't help, our Support Engineers can take a closer look at your file to nail down the problem. You can submit your file here, and they'll delete it when they're done troubleshooting.
Hi,
I am experiencing the same issue. I did reinstall the software but it did not work. My projects are pending and have deadlines. Can someone please help?
Thanks,
Hello Naweed,
I see that you reached out here as well and I just shared a response if you'd like to take a look and keep our conversation going in one location.
Mine too
Hi Tracey,
Thanks for reaching out and letting us know that you are running into a similar issue.
It looks like repairing the software install worked for Brian and we did not hear back from Naweed in his support case.
Do you know what version of Storyline you're using? We are currently on Build 3.26.18364.0 for Storyline 360. You can read all of the details here.
You can check by going to:
Help > About Articulate Storyline
The details for the software repair can be found here.
Same issue, reinstalling worked for me (trial version)
Glad to hear that you were able to get this issue corrected, Tristia. I appreciate you chiming in to share and welcome to E-Learning Heroes :)
Same happened to me. There was an update and it fixed it when I installed the update. For some reason the updater kept saying that PPT was open and needed to be closed. Kept opening and closing PPT to no avail. Had to restart and then update. Still, it worked!
Welcome, Joseph!
I'm sorry you ran into that, and appreciate you letting us know what helped. If you come across any more snags along the way, please keep us in mind!
I am now having the same issue, characters are inserted cropped on the sides. I literally, just, updated Storyline this morning and now this bug is here. My IT department has to reinstall the software for us, so its not a good plan to do that just to attempt to fix a bug. Are there any developments on how to fix this issue so far? Thank you!
Hi Heidi!
I'm sorry about the inconvenience! We've nailed down the issue and found that a quick repair was the fix.
If you're still running into an issue, I'd like our Support Engineers to take a look to give you a more tailored solution.
Hello,
I found this thread because I am also experiencing character cropping upon insertion in Storyline 360. I've tried multiple Illustrated - Modern characters in different poses and they all show up cropped. I'm going to attempt the quick repair that Lauren Connelly posted in the last response.
Thanks, Tabatha. Let us know if that solution works for you as well.
The quick repair was successful. After I restarted 360 I didn't have a character cropping issue.
Awesome news, Tabatha. I appreciate the update.
Does the reinstall work for SL3?
Hi there, Karen!
Thanks for writing in. If you're seeing the same problem in Storyline 3, then a quick repair should help. Here are the steps:
If that doesn't make a difference, let's get you connected with our Support team for the next best step. Simply use this private case submission link.
Thanks for replying Katie. The issue fixed itself. I literally had it for one day. I have no idea what happened to make it happen or to fix it, but I'm all good.
Thanks again.
Karen Kahlig | Director of Organizational Effectiveness
The Fikes Companies | CEFCO Convenience Stores
Direct: 254-410-1082
kkahlig@cefcostores.com
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more visit the Mimecast website.