When I play my storyline 3 file, the closed captioning icon does not appear. I have the Captions Control checked in Player Properties. I also inserted a video and .sbv file with the same name that I created using YouTube's functionality. When I Preview the slide with the video and caption file, the Caption Icon does not appear. I tried creating a new file and tried it again and it is still not working. Can you think of why the Closed Caption Icon does not appear?
I see that you've reached out to our Support Engineers and are working with my teammate, Matthew! You're in great hands. We’ll continue the conversation in your support case!
I'm chiming in on this old post because I am suddenly having this issue of the CC button not displayed on published SCORM files.
This is actually a course that was previously built by another designer that I have inherited and I only noticed the issue while reviewing the published version. I informed the SME that any eCourse with audio requires CC, come to find out, the CC files are already in the course but not displaying the button.
Audio is present on all slides, and CC is setup correctly, and I can view and edit them. As with others who reported this issue, the CC option in the player is checked, and it shows the button in the preview, however, when I publish the course, the CC button is not there, on any slides, including slides with no added layers, just a base layer, and no pause on the timeline.
Oddly enough, I opened a second instance of SL 360 with a project that I created with audio VO's and CC. This project is working fine in terms of the CC button. I put both courses side-by-side to compare the settings, and the only thing I can see that is different is the aspect ratio. The course that is having issues with the CC button was saved with what looks like a 16:9 aspect ration, while my project was saved as 4:3.
Unfortunately due to compliance restrictions at my company, I am unable to post either SCORM file for you to review.
BTW, SL 360 was just updated yesterday, but I must say I am not sure if this issue was happening before the update of not.
I checked the aspect ratio of the problem course and it was set to a custom size. When I changed it to 4:3, the cc button showed up on some slides, but not all. The cc's are there, but the menu was till showing "add captions" for the audio as if there was no CC text there.
When I clicked the "add captions" button for the audio on the slide, the CC text was already there. I just clicked "Save and Close" and that seemed to "reactivate" the CC text that was already there.
I have base slide with audio and other layers with it's audio too. When I preview the slide the CC icon disappears on layers. I also tried to turn off the "pasue the base layer audio" but the subtitles just do not appear on layers.
Thank you for your support. Matthew has already responded to me and now I understand my problem was very easy to solve.
I was sure if I add subtitles once, on the base layer, the CC button will appear on all of them. I didn't add the subtitles on the rest of the slides, because when I noticed there is no CC button on layers above, something is wrong. Fortunately the thing is that if you have no captions added, the CC button will not appear.
I hope it might be helpful for other new users (as I am) in the future :)
34 Replies
Hi, Christine.
Thank you for opening a support case with our engineers!
As Cleo explained, the CC button will only show up if you have closed captions included in your project.
Please reach out to Cleo through the case if you have additional questions.
Hello - I am having the same issue with the CC icon not appearing in the Published project, even though it displays fine in the Storyline 360 version.
Is there a resolution to this?
I have attached screenshots of the videos running in the two ways, Preview and Publish. Bottom left icons do not appear in Published output.
Hi MaryLou!
I see that you've reached out to our Support Engineers and are working with my teammate, Matthew! You're in great hands. We’ll continue the conversation in your support case!
Hi all,
I'm chiming in on this old post because I am suddenly having this issue of the CC button not displayed on published SCORM files.
This is actually a course that was previously built by another designer that I have inherited and I only noticed the issue while reviewing the published version. I informed the SME that any eCourse with audio requires CC, come to find out, the CC files are already in the course but not displaying the button.
Audio is present on all slides, and CC is setup correctly, and I can view and edit them. As with others who reported this issue, the CC option in the player is checked, and it shows the button in the preview, however, when I publish the course, the CC button is not there, on any slides, including slides with no added layers, just a base layer, and no pause on the timeline.
Oddly enough, I opened a second instance of SL 360 with a project that I created with audio VO's and CC. This project is working fine in terms of the CC button. I put both courses side-by-side to compare the settings, and the only thing I can see that is different is the aspect ratio. The course that is having issues with the CC button was saved with what looks like a 16:9 aspect ration, while my project was saved as 4:3.
Unfortunately due to compliance restrictions at my company, I am unable to post either SCORM file for you to review.
BTW, SL 360 was just updated yesterday, but I must say I am not sure if this issue was happening before the update of not.
Any assistance would be appreciated!
Update...
I checked the aspect ratio of the problem course and it was set to a custom size. When I changed it to 4:3, the cc button showed up on some slides, but not all. The cc's are there, but the menu was till showing "add captions" for the audio as if there was no CC text there.
When I clicked the "add captions" button for the audio on the slide, the CC text was already there. I just clicked "Save and Close" and that seemed to "reactivate" the CC text that was already there.
Hi all,
Just as an update to the second part of this post, I've noticed that the issue has been resolved in a recent update to Storyline.
Thanks... Nick
Great news! Thanks for sharing this update with the thread, Nicholas!
If any other questions or discoveries come up, please feel free to reach out in the ELH Community or privately in a support case.
Have a great day!
Hello, the same issue here.
I have base slide with audio and other layers with it's audio too. When I preview the slide the CC icon disappears on layers. I also tried to turn off the "pasue the base layer audio" but the subtitles just do not appear on layers.
Any Ideas?
Hi Karolina,
Thanks so much for reaching out!
I see that you have opened a support case and that you are working with my colleague Matthew. You are in great hands!
We'll continue the conversation over in your support case.
Have a great day and happy developing! 🎉
Hello Luciana,
Thank you for your support. Matthew has already responded to me and now I understand my problem was very easy to solve.
I was sure if I add subtitles once, on the base layer, the CC button will appear on all of them. I didn't add the subtitles on the rest of the slides, because when I noticed there is no CC button on layers above, something is wrong. Fortunately the thing is that if you have no captions added, the CC button will not appear.
I hope it might be helpful for other new users (as I am) in the future :)
Thank you for your support!
Hi Karolina,
You're welcome! Wonderful to hear that Matthew was able to assist you in finding a solution!
We appreciate you sharing the workaround in the forum! I'm sure others will find it useful as they come across this post! :)
Wishing you the best with your project! Feel free to reach out in the forums with any other questions or findings.
Also, I'd love to recommend viewing our Tutorials, On-Demand Webinars, and Live Webinars page as a reference point since you are newer to Articulate 360! We have a lot of helpful tips and tricks over there to get you started.
Have a great start to 2023! ✨