I've been able to preview the cc's without issue on the Storyline 360 trial, but the licensed version isn't showing them. The cc button is there and appears clickable, but the captions don't. They will show on publish okay, but it's an inconvenient way to proof your the file. My colleague just ran the Storyline 360 update, and has the same problem now. Any fixes?
Ok, let me know if you spot anything consistent. In the meantime, the issue with the replay button showing the captions overlap is reported to my team and I'll let you know here as soon as I can.
I too have had the issue with cc text overlapping. It seems to occur on slides where there is more than one audio track or audio and video with audio on the same timeline. Since multiple audio/video tracks are common in my courses, this occurs quite frequently. The workaround for me has been to combine the audio tracks into one file and then mute the audio in the video file if there is one. It's kind of time consuming, but it usually works. When I do this, I usually have a fair amount of cc text to add in manually since for now anyway, Storyline only supports one .srt file per audio track.
I'll be happy to hear when there's a fix for this. :) Thanks!
I'm experiencing the issue of the cc icon not displaying in the player of the Storyline 3 published (web) copy. (It shows in the Preview.) The issue appears to be prevalent in the HTML5 version of Firefox Windows 10 and Mac Sierra desktop browsers. Based on my tests:
Windows 10 Enterprise Version 1709 / Build 16299.34
Chrome 65.0.3325.181 (Flash) - cc icon is present Chrome 65.0.3325.181 (HTML5) - cc icon is present
Edge 41.16299.334.0/HTML 16.16299 (Flash) - cc icon is present Edge 41.16299.334.0/HTML 16.16299 (HTML5) - cc icon is present
Firefox 59.0.2 (HTML5) - no cc icon
Internet Explorer 11.334.16299.0 (Flash) - cc icon is present Internet Explorer 11.334.16299.0 (HTML5) - cc icon is present
What update of Storyline 3 are you using? Update 3 came out recently, so I'd want to start there and confirm that piece. Also can you share a copy of your .story file here or even a link to the course we can take a look at?
Appears I need to retract my earlier post. I was going to provide a link, so I uploaded it to a web server and discovered the cc icon now displays for the HTML5 version in Firefox. It also displays in Firefox when viewed in Canvas via a SCORM package. Oddly, the cc icon doesn't display in FF when viewing the published content residing on my local machine, which was how I was viewing it when initially testing the closed captioning. So, I think everything is good, though I won't know for sure until down the road when the client posts the content on its LMS, which I don't have access to.
First, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.15.15581.0 in the bottom-right corner.
If you're already on the latest update and you're still having issues with the closed captioning, can you help me with a few more details?
What happens when you click the closed caption button in the player?
Does this problem happen while previewing in Storyline, or only after publishing the project?
40 Replies
Hi Ashley,
I'm not sure either. The overlapping and the glitch appearance of the other captions happens randomly.
Thank you. Will follow up here.
Ok, let me know if you spot anything consistent. In the meantime, the issue with the replay button showing the captions overlap is reported to my team and I'll let you know here as soon as I can.
I too have had the issue with cc text overlapping. It seems to occur on slides where there is more than one audio track or audio and video with audio on the same timeline. Since multiple audio/video tracks are common in my courses, this occurs quite frequently. The workaround for me has been to combine the audio tracks into one file and then mute the audio in the video file if there is one. It's kind of time consuming, but it usually works. When I do this, I usually have a fair amount of cc text to add in manually since for now anyway, Storyline only supports one .srt file per audio track.
I'll be happy to hear when there's a fix for this. :) Thanks!
Thanks, Kate, and if you have a sample file that is still showing the odd overlapping behavior I'd be happy to take a look.
Otherwise, I'll keep you posted here!
I'm experiencing the issue of the cc icon not displaying in the player of the Storyline 3 published (web) copy. (It shows in the Preview.) The issue appears to be prevalent in the HTML5 version of Firefox Windows 10 and Mac Sierra desktop browsers. Based on my tests:
Windows 10 Enterprise
Version 1709 / Build 16299.34
Chrome 65.0.3325.181 (Flash) - cc icon is present
Chrome 65.0.3325.181 (HTML5) - cc icon is present
Edge 41.16299.334.0/HTML 16.16299 (Flash) - cc icon is present
Edge 41.16299.334.0/HTML 16.16299 (HTML5) - cc icon is present
Firefox 59.0.2 (HTML5) - no cc icon
Internet Explorer 11.334.16299.0 (Flash) - cc icon is present
Internet Explorer 11.334.16299.0 (HTML5) - cc icon is present
Mac Sierra
Version 10.12.6
Chrome 65.0.3325.181 (HTML5) - cc icon is present
Firefox 59.0.2 (HTML5) - no cc icon
Safari 11.03 (HTML5) - cc icon is present
Hi Tim,
What update of Storyline 3 are you using? Update 3 came out recently, so I'd want to start there and confirm that piece. Also can you share a copy of your .story file here or even a link to the course we can take a look at?
I'm using the latest, with Update 3.
Appears I need to retract my earlier post. I was going to provide a link, so I uploaded it to a web server and discovered the cc icon now displays for the HTML5 version in Firefox. It also displays in Firefox when viewed in Canvas via a SCORM package. Oddly, the cc icon doesn't display in FF when viewing the published content residing on my local machine, which was how I was viewing it when initially testing the closed captioning. So, I think everything is good, though I won't know for sure until down the road when the client posts the content on its LMS, which I don't have access to.
Thanks so much for popping back in to share Tim.
We certainly do recommend uploading to the intended environments.
If the file isn't too big, SCORM Cloud is a great place to test.
I'm having this issue as well, I'm assuming it hasn't been fixed yet...
Hi Nicole! Happy to help.
First, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.15.15581.0 in the bottom-right corner.
If you're already on the latest update and you're still having issues with the closed captioning, can you help me with a few more details?
Following this thread as well. Having the same issue.
Hi Deanna,
What issue are you having and what version of Storyline are you using?
The original issue posed here with the closed captions not displaying on preview was corrected in Update 13. You can read about the updates we've had and be sure that you're on the latest.
If you're still having difficulty, please share the details so I can further assist.
Hi Leslie, thanks for following up. I apologize - it was user error on my side. It's working now. Thank you!
No worries Deanna :) Glad to hear everything is working and I appreciate the update.
Hi, everyone. I'm excited to let you know that Update 22 for Storyline 360 is live!
Remember the issue where closed captions began overlapping when using the seekbar Rewind/Replay button? That issue is fixed! 🔧
Check out all the new features and fixes here, and here's how to update Storyline 360 to enjoy everything this release has to offer. Be sure to let us know what you think!
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