Complete/Incomplete showing Passed in LMS

I am getting the same issue in Articulate 2 as well. Is that the same thing?

Hi Tom,

I don't see the same report filed for Storyline 2, but that it's passing a different text string than expected in Storyline 360 (passed vs. completed) and that it's specific to HTML5 output.

Have you looked at testing it in Flash as well to use that in the meantime? 

I guess my question is: Is the reporting for my storyline 2 output correct? Because my LMS is still showing this item as passed instead of complete. So if its potentially a problem with them, I need to let them know.

SCORM Cloud shows everything as complete and passed, so I don't have a good understanding of how to further troubleshoot that. I've read through the https://blogs.articulate.com/word-of-mouth/troubleshooting-lms-issues/ article and tested these things.

I will also test in Flash

Thanks in advance for the help!

Hi Tom,

Does your LMS allow for  a success and completion status? Completed/Incomplete should only report the completion status, but if you were seeing both in SCORM Cloud we'd want to take a look at the original .story file and see how that version behaves when published and uploaded. 

Yes for both files (one created in Articulate 2 and one in Articulate 360) I am seeing both a success and completion status.

What should the success status for complete/incomplete show in scormcloud? 'Unknown'?

I attached the .story for Articulate 2 (still publishing in html5). I didn't attached for 360 because I have not started testing the flash output yet

Hi Tom!

You mention adding an attachment here, but I assume you must be replying via e-mail based off your signature attached here.

Replying via e-mail does not allow attachments to post to the forum thread. You are welcome to pop in and edit your signature as well as attach your file here.

If you need to share privately, you can do so here.

Thanks! I updated my last post

Any update on this? When testing Storyline 3 and setting to COMPLETED/INCOMPLETE it is still sending a PASSED with HTML5 (which is all we use). New version update soon? :)

Hi Shawn,

This is still open with our team. It's specific to HTML5 with tracking by slides viewed. 

You're in the right place for updates and we'll post information here as soon as it's available. 

Please fix this issue as soon as possible.. it's affected our project as we have to set the status to completed (not passed) in our client's lms.. and the published output cannot be in flash as the contents need to be open via mobile devices..  :(

Hi Mulfanizam,

Thanks for letting us know this is impacting you too. We'll keep you posted with any other updates on this issue. 

Hi Ashley,

I answer to this post because I'm facing the same issue and I'm looking forward to having it fixed soon. 

Please keep me posted with any update.

Thanks a lot

Irene

Hey Irene- thanks for chiming in here! I'm sorry this is affecting you too.

You're in the right place to stay up-to-date on this, and we'll notify you as soon as we have more info.

I am having the same problem for a government course, using a flash compatible browser is out of the question.

Since no update from articulate, i had to redo my work using iSpring instead... output/published files are essential if u can't deliver project, u r losing client.. 

I agree! We have to launch a new course October 1st so we need to know soon if we need to recreate it in iSpring or Storyline 2. Please tell me there is an update coming soon!

We do understand that this is a high priority and our team is working on this! We hope to have an update to you soon.

We noticed the new Storyline 3 update today but it seems this small change wasnt included. You have known about this for 3 months. Very frustrating! Please tell me my tests of this new version are inaccurate and I will test it again. Maybe I did something wrong?

very dissapointed! good bye Articulate! 

Hi Shawn,

Sorry to hear that you are frustrated with this not being included in our latest update. We do try to prioritize based on user impact as you can see here and this is still high on our priority list at this time.

I see you mentioned above that you would not be able to use the Flash output, so I do not have another workaround to share regarding this.

Just encountered this issue with Storyline 3, and I have some additional insight that may or may not help. See the attached logs of the SCORM calls that occur for Completed/Incomplete and Passed/Incomplete.

The important bits start on line 19 for each, where they both set the cmi.success_status to passed. The only differences seem to be:

1. The Passed/Incomplete version sets the statuses a second time when clicking the exit button

2. The Completed/Incomplete version changes cmi.exit to normal when exiting (doesn't really matter, IMO, but noting it for completeness).

I looked through the code in app.min.js a bit in console to see what was going on, and I noticed that "viewedComplete:function(){return s.pass(this)..." is making the call to set passed status incorrectly.

If a fix is made, please let me know!

Thanks Leslie and thanks Kenneth, I understand the priorities, it just seemed like such a small fix.

To all those having this issue I have found a temporary solution. In the lms folder of your SCORM package there are two files one for Scorm 1.2 (SCORMFunctions.js) and Scorm2004 (SCORM2004Functions.js) depending on which version you publish in... at the top of that file simply change the following before you upload the zip to the server. It worked for us!

CHANGE :
var SCORM2004_PASSED = "passed";

TO:
var SCORM2004_PASSED = "completed";

Hope this helps!

Hey Kenneth!

By replying to this conversation, you should now be subscribed and will be notified of applicable updates that may be posted here.

Thanks for sharing that information Shawn. That could certainly help some users in the meantime and I've shared on our internal report so that we can share with customers as needed as well.