Completion Failure to Capture & Re-entry problems
I am having two problems with courses that I built using Storyline:
Background: The courses were built with a hub and spoke approach in which the learner could go to the 8 various course segments in the order in which they chose as opposed to a linear approach. Each segment presents information and has a short quiz/assessment. To successfully complete the course, the learner must complete all sections with a final cumulative grade of 70% or greater. The concept has been used before for other training and I copied and updated a previous course with the new content in the construction in order to re-use something found to be effective.
1. The courses are housed on our Moodle 2.6 LMS hosted internally. While many students complete the course without problem, we are having a 5-10% occurrence of the system not properly capturing the grade/completion into the LMS when the learner finishes all segments with a passing grade and exits. I have placed the courses on SCORM cloud and could not replicate the problem there.
2. When a learner goes in and takes a portion of the course and then leaves, when they return to finish later, they are often returned to the wrong location and some of their work has been lost by the course. When I placed the course on SCORM cloud, I was able to replicate the occurrence. In fact, I went through and completed the course in the cloud with a passing grade, but when I returned to the course and chose to return to where I left off, instead of returning to the final results page, the course took me to the middle of a quiz that I had already completed, which I finished only to find that that section and two others had been lost from the course as if I had not finished the course.
Obviously, at this point, I am feeling very frustrated and cannot figure out whether the problem lies in the SCORM package, the Storyline course, or a setting in the Moodle 2.6 LMS. Any help on this issue would be MUCH appreciated as I have a lot of people depending on receiving credit for their online learning content completion.