38 Replies
Leslie McKerchie

Hi Tricia!

So, the delay has been challenging the team to try to come up with a helpful recommendation for you. 

The overall recommendation seems to be to re-create, which I'm sure is not what you were hoping for.

What we found is that it seems to be limited to your file. I cannot create the crashing issue in a new file, but even importing your file into a new file causes the issue - which seems to indicate corruption.

As far as the color/formatting changes, this would need to be handled manually as well.

Again, I did share with our QA Team as the behavior is certainly odd and has affected at least one other customer and does not resolve itself by importing into a new file.

Are you grading these? I noticed it seemed to be a manual build versus a question type with the radio buttons.

Ashley Terwilliger-Pollard

Hi Teg,

With the format painter,  you can copy over formatting on built-in states (disabled, hover, visited, etc.) but not on custom states, even if the names match. We also won't add missing states to a new object. Does that match what you're seeing? 

If it's something else that's not working, I'd love to take a look. It may be easiest to see this if you can take a Peek of the problem? You can include the "Share" link here in your reply! 

Crystal Horn

Hey everybody. I'm excited to let you know that we just released update 20 for Storyline 360! It includes lots of improvements - check them all out here.

One of the fixes addresses an issue where Storyline would crash when copying and pasting the checkbox radio button.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!