Cornerstone LMS lightbox issue with IE?

Hi Daniel,

Not sure if it's the same issue, but this thread came to mind - Windows losing focus in CSOD : https://community.articulate.com/discussions/articulate-storyline/course-window-focus-change-in-storyline3-360-html5-only-lms-version-of-the-course-on-ie11-only

Thanks, I'll check that out

Hello Daniel and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into.

Have you been able to test your course in another LMS environment, such as SCORM Cloud to try to narrow the issue down?

I have tested in SCORM Cloud (just did again to be sure) and the course functions as it should and the lightbox links are not causing this issue.

edit: to clarify...the issue is not occurring in SCORM Cloud but persists in CSOD/IE. Realized I may have phrased this like the issue had been resolved when it hadnt

No worries, Daniel. Thanks for clarifying. 

I see that you've reached out in a few Cornerstone threads so that should get you in front of similar colleagues that can help you out.

It's now also happening with hyperlinks that jump to a new slide. 

Hi Daniel,

Are you able to replicate this in SCORM Cloud? If so, we'd be happy to take a look.

Have you been able to work with CSOD on what you are seeing?

It does not replicate in SCORM cloud....I definitely think its an issue with CSOD's compatibility with IE. For now I'm removing lightboxes and/or using hotspots as the trigger instead of hyperlink-style triggers. Just wondered if anyone else who uses CSOD had experienced similar issues.

We have been in touch with CSOD over this but so far there hasn't been a resolution.

I appreciate you keeping us up-to-date, Daniel.

My main client uses CSOD and I've seen no issues with lightboxes in my courses (so far :) ).

We received feedback from our ticket with CSOD that seems to have fixed the issue. When configuring the courses in CSOD for publishing, under the General tab we had been selecting IE10 (highest available option....and what CSOD had previously suggested we use) from the Compatibility Mode dropdown. They instructed us to instead select None. I did that and the issue was no longer occurring when i tested the courses in both our pilot and live environments. 

While it's great that this fixed it, I'm still completely baffled how this started happening out of nowhere. I had courses that were published 2-3 months ago and have been live without any reports of this issue that started running into this problem only last week. Hopefully this is a long term fix and the issue doesn't pop up again.

My client's LMS ops folks, who set up the training for everyone in CSOD, also found that compatibility also had to be set to "none" to properly launch our Storyline courses in IE11, which, unfortunately, is still this client's main browser.

Unfortunately, we are in the same situation. Most of my end users are in our store locations and IE is required on their computers for security reasons. We've been pushing for them to move to a new browser but so far have been unable to make the change.

I hear you.  :)

"Die, IE, die!"  :)   I don't know what's worse--IE or the endless Flash player upgrade prompts.

We're hoping either Chrome or the new Microsoft Edge browser (with the Chrome engine) gets adopted eventually. (I'm assuming Articulate would support that browser since its from Microsoft.)

The weird thing is this client forces use of Chrome for certain other corporate apps but refuses to do the same for the LMS.  Puzzling . . .

Wait, are you saying they aren't on a current version of IE and won't change browsers because they think their browser is secure???