As a preface, the problem is occurring in the following environment:
Articulate Storyline 360 (SCORM 1.2) Course
Uploaded to Cornerstone OnDemand
Viewed on IE 11
My second slide of the course I put together contains a web object, which is a video URL (the video plays automatically from a website when the first slide transitions to the second). However, immediately upon transitioning (when the web object initializes), the entire course browser window disappears behind all other browser windows that are open on the computer. Has anyone experienced something like this?
It probably has to do with IE 11 because this does not happen when I preview the course in Storyline, and this does not happen with Chrome.
Any ideas on how to fix this? Thank you ahead of time!
Check that IE11 isn't being forced into compatibility mode (or anything else that would make it behave like an earlier version of IE). You can use the steps outlined here to check for compatibility mode
Give you course a test at SCORM Cloud - it's a standard for LMS testing. This article will walk you through how to test there.
Let me know your results after going through those steps!
We did not hear back from Quinn for verification as you can see here. You are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back soon.
Otherwise, feel free to check out the steps shared above and we can help you out with your issue.
Hi, we are seeing this behavior in a 3rd party LMS (Corner Stone). We are using IE 11 and believe that they may be forcing Compatibility mode to IE 10 but are unable to verify as they have locked of the developer tools from the pop-out window, Are you able to verify if we would experience this issue if this is the case?
It sounds likely that you're running into the compatibility view. Another way to test if you can't show the developer tools is use a site like SCORM Cloud to host the content in. That shouldn't force it into compatibility mode, and then you see if it works as you'd expect.
If not, let us know and our Support team is happy to give it a test!
The solution we found was to use Flash instead of HTML5 when exporting the SCORM file. We've kept the compatibility at IE10. If anyone still experiences issues, let me know!
7 Replies
Hi Quinn,
Thanks for sharing so much detail about your issue!
The tidbit that it's only happening in IE11 makes me believe it's a browser issue, LMS issue or both.
Here's how to narrow that down:
Let me know your results after going through those steps!
Great! I'll try these. Thank you so much...haven't been able to find information on this for two weeks now.
Hi Quinn, I am experiencing this issue. Was there any resolution to this?
Hi Frances,
We did not hear back from Quinn for verification as you can see here. You are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back soon.
Otherwise, feel free to check out the steps shared above and we can help you out with your issue.
Hi, we are seeing this behavior in a 3rd party LMS (Corner Stone). We are using IE 11 and believe that they may be forcing Compatibility mode to IE 10 but are unable to verify as they have locked of the developer tools from the pop-out window, Are you able to verify if we would experience this issue if this is the case?
Hi Jonathan,
It sounds likely that you're running into the compatibility view. Another way to test if you can't show the developer tools is use a site like SCORM Cloud to host the content in. That shouldn't force it into compatibility mode, and then you see if it works as you'd expect.
If not, let us know and our Support team is happy to give it a test!
SOLUTION:
The solution we found was to use Flash instead of HTML5 when exporting the SCORM file. We've kept the compatibility at IE10. If anyone still experiences issues, let me know!
This discussion is closed. You can start a new discussion or contact Articulate Support.