Course minimizes when opening/clicking a link.

Jul 23, 2020

Greetings everyone,

I have a problem that has recently started in Chrome browser when trying to open a link from within a course.  When clicking a link, for some reason the course now minimizes when a new browser window opens to display the contents of the clicked link.

The funny part of it is, when I publish my course to Review the links work fine and the course doesn't auto minimize, it happens after the course has been upload to our LMS.

I Scorm 1.2 with HTML with flash fallback.  All of my links within the course are set to "open in new browser window".

I created a course back in January that worked fine in Chrome then, but now has this issue.  I'm assuming Chrome did an update to their browser that is now causing this issue.  Is anyone else experiencing this problem?  Does anyone at Articulate have a solution?

Any help or guidance would be appreciated.

10 Replies
Maria Costa-Stienstra

Hi, Alison.

It doesn't look like Glenn opened a support case for this issue with our engineers, but I'm happy to help!

My first recommendation would be what Lauren also suggested above: ruling out LMS issues by testing your course with SCORM Cloud.

If you're still experiencing the same behavior in SCORM Cloud or need help testing, the next step would be to open a support case through this link