Course restarts after completing quiz and viewing Results slide in Articulate 360
Oct 13, 2017
I recently converted some of Storyline 2 to Storyline 360 and exported them as Tin Can files. I'm running them on Learndash using Grassblade LRS and xAPI Companion. I have my player settings as "Prompt to Resume" on restart. The prompt to resume functionality works fine on the first few slides when I exit the course and then reopen it to pick up where I left off when prompted. However, once I get to the results slide and meet the quiz requirements, something seems to break. If I exit AFTER the results slide, and then reopen the course, I SHOULD get another prompt to choose where I left off like I do in the Storlyline 2 files (running on the same platform)... but it automatically resets the course and starts me over on slide 1. Again, the Storyline 2 files that are still on my platform continue to work correctly so I wouldn't think this is an LMS issue. Something happened in the conversion as this is only happening with the files I converted to 360. Is there a setting that gets added with the conversion or something? Please help! Thanks
6 Replies
Hey Wes, so sorry that's happening! We've seen similar reports in Storyline 360, especially when using the Completed/Incomplete or Completed/Failed reporting status.
Are you using one of those options? If so, try switching to Passed/Incomplete or Passed/Failed, and let me know if that makes a difference.
Keep me posted!
Hey Alyssa,
Have there been any further updates on solutions for this issue? I've published my quiz on Storyline 2 using all four tracking settings (Passed/Incomplete, Passed/Failed, Complete/Incomplete, and Completed/Failed) and the issue still persists. One odd and interesting thing though that I found was that if I reduced the question number in my quiz to anything below 13, it doesn't replicate the issue. It simply go back to the result slide upon re-launching it.
Thanks.
Hi there, Patrick. Thanks for that interesting note -- it almost sounds like the suspend data might be at play here. Your description doesn't match the issue we have documented specific to the complete/incomplete status.
Can you share your .story file with us for testing? You can upload it to our support team here, and they can have a look at what's going on.
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I am facing the same issue with storyline 360(xapi published). I hadn't experienced this issue with the previous versions of storyline.
Hi Vimal,
Thanks for letting us know that you're running into a similar issue.
Once you've met the completion requirement, your LMS may be handling communication differently.
Check out this document for a few of our tips on this.
Hi Vimal,
If you're using GrassBlade xAPI Companion or GrassBlade LRS, you can create a support ticket here: https://nextsoftwaresolutions.zendesk.com/hc/en-us/requests/new.
Thanks & Regards,
Saurabh Chauhan
(from Team GrassBlade)
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