Course Resume visits already viewed content

In addition, even when the learner does the complete the course, they are not getting credit for it.  It keeps returning them to the content they have already reviewed (a quiz question in the middle of the course) so they are stuck re-taking quizes and reviewing the same content over and over again.

Hi there, Wendy. Resuming a course should bring your learner to the slide where they exited during the last session. It sounds like the resume data is not working correctly, and this can happen when it exceeds the LMS limits, for example. This article has more information and solution ideas. Can you use one of the SCORM 2004 editions?

You can also test your content in another LMS environment. We use SCORM Cloud. Let me know if you are seeing the same behavior!

Hi Crystal,  Well, re-publishing in SCORM 2004 actually produced worse results when I tried it in Bridge LMS.  It didn't prompt me to resume at all, isntead resetting the course completely.  I'll work on testing my course in SCORM Cloud and let you know the results.

One question about SCORM Cloud - is the content I upload there private only to me?  My eCourse may contain sensitive information that is not approved for viewing/use outside of my company.

Hi Wendy!

When you host your content on SCORM Cloud, you'll get a URL link to your content you can share with others. Only those who have access to that link will be able to view your content. 

For more information about SCORM Cloud's privacy standards, click here: https://rusticisoftware.com/products/scorm-cloud/infrastructure/

Alright, I've uploaded and tested my course in SCORM Cloud.  When I am prompted to resume, it does appear to be working correctly.  However, it only prompts me to resume every other time.  Example:

1. Enter the course for the first time, complete part of it and exit.
2. From SCORM Cloud, choose Relaunch Course at which point I am prompted to 'Resume' and all of my progress is just as I would expect it.
3. Continue taking more of the course (but do not complete it), then exit.
4. From SCORM Cloud, choose Relaunch Course and now the course is completely reset to the very beginning.

This is repeatable over and over again.  How can I get my course to truly resume every time a user revisits it before they've completed it?

Hi Wendy,

Thanks for sharing the results of your SCORM Cloud testing. 

Are the quizzes that are throughout your course in question banks?

We do have an issue with inconsistent tracking/resume behavior when a course has multiple question banks and exiting multiple times.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Leslie,

Sure, I'm uploading the course now (it's rather large so is taking awhile) and have referenced this forum thread in the details.  I realized I forgot to mention that my SCORM Cloud testing was done by publishing to SCORM 2004 format.  I'll need to stick with SCORM 1.2 for my final publish to my company's LMS.  Thank you so much for your help on this. 

FYI - Case number 01779379

Thanks for sharing your support case number with me, Wendy.

I see that Christopher is testing multiple scenarios with your file and you should be hearing back from him soon.

Hi Leslie - is there a resolution to this issue? Storyline 360, SCORM 1.2, resumes at content that is already completed and appears to change Variable results back to before completion? Please share solutions??

Hi John,

Thanks for reaching out. I do not have a resolution to share with you regarding Wendy's issue above. A bug report was filed, but it was related to states and layers, and it sounds like you are running into a different issue.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi everyone!

Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where an object's state will not be saved or remembered after clicking to show layer when a course is relaunched and the player Resume property is set to “Prompt to resume” or “Always resume”.

To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.

• How to Update Storyline 360

Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.