I'm having an issue with delayed loading of characters and images in a Storyline 360 course. It only happens with a small fraction of the slides in the course, but it's fairly consistent which slides are having the issue, and which objects are coming in a second or so after the slide loads. I'm using the following publish settings:
Sorry you're running into that, Steve! Thanks for those details. Would you mind sharing the original project file and the slide numbers that are giving you trouble? Keep me posted!
Thanks for checking in, Steve! I can see that the case you submitted is in the right place, and our Support Engineers will reach out to you via email as soon as they've tested your file. Keep an eye out for an email from Support@Articulate.com!
A quick note, we released an update for Articulate 360 today, which included a fix in Storyline 360 for the issue where some images would load slowly from top to bottom in HTML5 output.
If you'd like to install the latest update, launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
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Sorry you're running into that, Steve! Thanks for those details. Would you mind sharing the original project file and the slide numbers that are giving you trouble? Keep me posted!
Thanks for getting back to me, Alyssa. Do you have a private site where I can upload the file?
Sure! You can send your file to our team privately by clicking here.
Hi Alyssa, Just checking if you have an update for me on this.
Thanks for checking in, Steve! I can see that the case you submitted is in the right place, and our Support Engineers will reach out to you via email as soon as they've tested your file. Keep an eye out for an email from Support@Articulate.com!
Hi all,
A quick note, we released an update for Articulate 360 today, which included a fix in Storyline 360 for the issue where some images would load slowly from top to bottom in HTML5 output.
If you'd like to install the latest update, launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
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