Error loading stotry_content/data.xml: error

Hi everyone,

We have a course that was created in the latest update of Articulate Storyline 2 and have then zipped the package and sent of to a client for their LMS.

Only one user is having an issue they load two of our courses they receive the error:

Message from webpage

"Error loading story_content/data.xml: error"

Does anyone know what the issue could be? Is it something we can fix in Articulate or is it the client's LMS issue?

 

Thanks!

3 Replies
Christie Pollick

Hi, Amy -- Sorry to hear of the issue you are experiencing. Are you able to upload and test your published output in the SCORM Cloud? Also, you may want to check out these articles on troubleshooting LMS issues:

How to Troubleshoot Your LMS with SCORM Cloud

Troubleshooting LMS Issues

Hope that helps, and if not, please let us know and we'll dig a little deeper! :)

Christie Pollick

Hi, Amy -- I located your other question, and unfortunately, I will need to provide the same response I gave you there. As you have already uploaded and tested your published output in the SCORM Cloud, and it's functioning properly for you there, the next step we recommend is to contact your LMS provider directly. Please feel free to update the thread with your findings.