Good morning, kazeem. So sorry you're seeing that error!
Do you run into this issue when trying to publish any project file or just the one in your screenshot?
With your permission, I'd like to test an affected .story to try to nail down the culprit. If that works for you, here's where you can share the file privately with me. I'll let you know what I find, and will delete it after troubleshooting.
Thanks for the response, I only have the issue while publishing a course.
However, I was able to spot the error. I discovered the error was from the custom result template I tried to download from the list of custom templates.
After I use the default result slide and published, I didn't have the error again.
4 Replies
Good morning, kazeem. So sorry you're seeing that error!
Do you run into this issue when trying to publish any project file or just the one in your screenshot?
With your permission, I'd like to test an affected .story to try to nail down the culprit. If that works for you, here's where you can share the file privately with me. I'll let you know what I find, and will delete it after troubleshooting.
This post was removed by the author
Hi Katie,
Thanks for the response, I only have the issue while publishing a course.
However, I was able to spot the error. I discovered the error was from the custom result template I tried to download from the list of custom templates.
After I use the default result slide and published, I didn't have the error again.
I would have updated this earlier.
Thanks, Katie
Hi, kazeem. Appreciate you sharing this update, and great detective work!
If this pops up again in the future, let us know!
Sure. Will do
Thanks Katie
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