Error when importing a player in Storyline which includes a jpg or png as image

Mar 23, 2023

Hello, as mentioned above I always run into the problem that SL throws an error message when trying to import a player which inludes a png or jpg file in the image section. If I use a svg instead than it works as expected.

Does anyone have any idea what this could be?

BR, Roman

2 Replies
Jose Tansengco

Hi Roman,

Sorry to hear that you ran into this snag. 

I can confirm that I was able to observe the same issue on my end. We are currently also tracking a known bug that causes Storyline to throw an error when switching to a custom player that contains a logo.I've added this community post to that report so we can notify you as soon as a fix is released. 

Thanks for bringing this to our attention!

Eric Santos

Hello Roman!

I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

One of the bugs we've fixed is: 

  • An error occurred when switching to a custom player with a logo

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!