Fatal errors in console when running Storyline Modules

May 06, 2022

Chantal Forssman
By Chantal Forssman

Hi everyone, I'm wondering if you could help or provide insight. We have purchased ready-made Scorm Modules and uploaded them to our LMS (Learndash and Uncanny TinCan Reporting tool). However, we've had reports of the mark complete button not activating even if the user achieves 99% pass rate (we set the condition to 70%). I've experienced that when leaving the window open with the module, the button activates after about ten minutes. When inspecting in the browser's console view a lot of fatal errors are seen, on every quiz result submission, multiple fatal errors. The Storyline version is about 1.5 years old. Has anyone experienced this before? Where do we start with fixing this? 

2 Replies
Andrea Koehntop
2 years ago05/09/22 at 5:01 pm (UTC)

Hi Chantal, and welcome to the E-Learning Heroes community! ✨

I apologize for your issues with the mark complete not functioning in your course.

I want to ask you a couple of questions to begin troubleshooting:

  • You mentioned that you are using an older version of Storyline. Which version specifically are you on?
  • Have you tried testing your course on SCORM Cloud? Check out this step-by-step article on how to do so. 

If it works as expected in SCORM Cloud, I would advise you to reach out to your LMS for their recommendations and additional information.

If you still see the same behavior in SCORM Cloud, my suggestion would be to open a support case here, so we can take a closer look at your settings. We will delete your file from our systems when troubleshooting is complete. 

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