Feedback Boxes Easily Obscured When Scaling Player
Feb 18, 2021
Hello! Our client is having an issue viewing and interacting with feedback boxes, such as the "Resume" box. We have our player set to the "Scale Player to Fit Browser Window" setting, so it can fit neatly in users' varying screen and browser sizes. We understand that scaling the player down to an extremely small size removes a lot of the functionality and makes it difficult to see or interact with anything. At the same time, in the example below, the player is fairly large, with the menu, title, and player buttons still easily viewable. Everything except for the "Resume" feedback box, which obscures the "Yes" and "No" buttons, essentially breaking the course when users re-enter it. Does anyone know of any ways to make the feedback boxes more user-friendly when lightly scaling the player?
We're using Storyline 3 with the latest update.
Thanks for the help!
4 Replies
To clarify, it's the resume buttons that are missing for us. Let me know if you need any additional information to respond to this. Thanks!
Hi Michael,
Thanks for reaching out! To confirm, if you resize the window to full-size or make it larger, do the buttons reveal themselves?
I'm sorry you're running into this, but you may be experiencing a bug we have reported where:
In Storyline 3, the invalid answer and resume buttons are cut off and not visible if viewed on a browser window that is resized to be smaller.
If you'd like confirmation that this is indeed related, our team is happy to take a look at your .story file. Feel free to share it here, and once we're done testing, we'll reach back out with next steps!
That's correct! I was successfully able to use the workaround found on this thread: https://community.articulate.com/discussions/articulate-storyline/prompt-to-resume-and-submit-button-issue
That's great news, Michael. I appreciate you chiming back in to share with the community.