feedback master button states not being inherited by feedback layers

Hello All,

If I create a brand new project, and add a multiple choice question, and then look at the states for the Continue button on the Correct feedback layer,  here’s what I see (notice the Down state):

 

If I go to the Feedback Master, and look at the states for the continue button on the Correct feedback layout, this is what I see:

 

As you can see, in a brand new project – having changed absolutely nothing – there is already a disparity between the Down state of the Feedback Master Correct Layout, and the Correct Feedback Layer it governs. 

This disparity is highlighted if I change a state on the master, because the state does not get inherited by the layers – irrespective of whether the layers existed before I made the state change, or if I add a brand new MC question after I made the state change.  

Here I have changed the color of the Down state on the Feedback Master Correct Layout.

 

When I create a brand new MC question and view the Correct layer, here’s what the states look like:

 

Am I misunderstanding something? Can anyone shed any light on this issue? 

102 Replies
Lauren Connelly

Hello Dianne!

I really appreciate you sharing your troubleshooting steps with us! I can see that this bug is still impacting both your workflow and the courses you've built. I'd like our Support Engineers to investigate further since we've already released a fix for this bug, which hasn't solved the issues on your end. I've submitted a case on your behalf and emailed you sharing the next steps. We'll continue the conversation in your case!

Selin Ilpesin

Hi, i have the same trouble in Storyline 360. I have defined the state colours of the feedback button according to our Corporate Design but they change into completely different colours after closing the feedback master. This way i need to edit each button on each feedback layer separately.

Why is this happening? I've seen this was also reported 4 years ago in another post. Any news on that issue?

Vincent Scoma

Hi Selin,

I am sorry to hear that you are running into those troubles! 

I would like our Support Engineers to review this further with you. They'll be able to take a closer look at your file and provide some possible solutions to help get you back up and running! You can connect with our team here

Please let us know if you have any questions! 

Lauren Connelly

Hi John!

Great question! To speed up finding a solution, I recommend working with our Support Engineers because of their expertise. We are continuously tracking customer impact, testing files, and determining workarounds. 

If you haven't started working with our Support Engineers, we'll start by testing a file. Feel free to use this link to share your file.

Conor Striegel

Having the same problems here! I have about 65 feedback layers where the states of the Button need to be changed manually with the format-painter because the changes made to the feedback master don't update on the layers in my question banks.

The story I'm working on will serve as a template for other eLearning-modules, so I might have to change my buttons again depending on feedback from my colleagues.

Is there any news about a fix (for SL3)?

Heather Larson

Hello! I have the latest version of Storyline 360 and feedback masters are the bane of my existence. You can see that, using the feedback masters, I have selected this light grey for the background of the feedback boxes:

Feedback master view of light grey boxes

In slide view and preview, the "Correct" layer matches the feedback master.

However, the "Try Again" and "Incorrect" feedback boxes are now a very dark grey, and the header font has changed from black to white. 



Whyyyyyyy?????? This is suuuuper frustrating.

Leslie McKerchie

Hi Heather,

Thanks for reaching out and sharing what you are experiencing in your project.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Dianne  Hope

Ahhh - interesting that this remains unresolved after sooooo long. I had moved on from this after just getting pushback for months, but as I still have an outstanding support ticket on this - last communication from support being more than 2 years ago saying they're looking into this - if this ticket is still active I'll see if I can get any response. It appears that so many of us have spent a lot of our time providing working files as proof of this issue - so hopefully we can get some joy here!

I really don't think this can be considered 'low impact' as I was previously told, and can't imagine this is a difficult issue to resolve. Please, please support - can we work at ticking this one off your list. :) :)

Dan Cox
Heather Larson

Hello! I have the latest version of Storyline 360 and feedback masters are the bane of my existence. You can see that, using the feedback masters, I have selected this light grey for the background of the feedback boxes:

Feedback master view of light grey boxes

In slide view and preview, the "Correct" layer matches the feedback master.

However, the "Try Again" and "Incorrect" feedback boxes are now a very dark grey, and the header font has changed from black to white. 



Whyyyyyyy?????? This is suuuuper frustrating.

Having a very similar issue. I have set up the Feedback Master to have specific language in the Feedback boxes, however, when attempting to input the layer not only does the language change but the 'Continue' button is no longer where it should be, and I have to select the 'Modern' Feedback Master even though the SL player is Modern. Please see the attachments below.

Becca Levan

Hey Dan!

Thanks for reaching out and sharing these screenshots! I'm sorry you're facing a similar issue. I want our support engineers to take a closer look at your file and help determine what's causing this. Can you privately upload your .story file with this link? Then we'll be in touch soon after with an update!

Kevan Norr

You guys have received several examples, in this very thread, that show the problem. You aren't going to magically find that there is some issue in just Dan's file. It is your software that needs to be looked at. The easiest thing to do would be to make a file for yourself and see that your changes in the Feedback Master will not be applied when you use said Feedback Master.

Leslie McKerchie

Hi Will,

I cannot confirm that it's currently in a queue, but there are two issues here that are on our radar:

  • The feedback layer does not inherit the font style and color changes in the feedback master.
  • Editing states on the feedback master does not change the states on the feedback layer.

There is no workaround, so be sure to make the adjustments manually on the layers.

Thanks for sharing your thoughts, Kevan. No worries if you cannot share a file for us to take a look at, but thank you to those who do so that we make sure we cover as many scenarios as possible when testing.

Becca Levan

No apologies needed, Dan! I appreciate you working directly with our engineers on this. I spotted your support case, and you're in great hands with Ronaziel!

Also, since you didn't receive a notification of my reply, you might not be subscribed to this discussion. If you need to change that, it's at the top of this page!

We'll reach out soon via email with an update!

Dianne  Hope

Hi Leslie

Can I summarise and clarify the current situation with you?

  • a number of issues with the feedback master have been identified and communicated by members of this community - going back more than 5 years, according to this conversation thread
  • multiple support tickets have been opened, and continue to be opened, so as testing on these known issues can be done by your engineers
  • there is no workaround for these issues - adjustments need to be made manually on every single layer of every single slide of every single course or template that is affected
  • these issues are not currently in a queue to be fixed
  • there is no proposed date for when these issue will make it into that queue

Thanks!