feedback master button states not being inherited by feedback layers

Dianne is not alone! I have continued to try to make this work doing what she has done as well.

Thanks, Nicole.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi, i have the same trouble in Storyline 360. I have defined the state colours of the feedback button according to our Corporate Design but they change into completely different colours after closing the feedback master. This way i need to edit each button on each feedback layer separately.

Why is this happening? I've seen this was also reported 4 years ago in another post. Any news on that issue?

Hi Selin,

I am sorry to hear that you are running into those troubles! 

I would like our Support Engineers to review this further with you. They'll be able to take a closer look at your file and provide some possible solutions to help get you back up and running! You can connect with our team here. 

Please let us know if you have any questions! 

As Selin points out, I and others have been posting about a range of problems with feedback masters for years. Just now I am going through agony with a button roll-over color out of nowhere that simply can't be fixed.

Is there anything we can do to speed solutions to these problems?

Hi John!

Great question! To speed up finding a solution, I recommend working with our Support Engineers because of their expertise. We are continuously tracking customer impact, testing files, and determining workarounds. 

If you haven't started working with our Support Engineers, we'll start by testing a file. Feel free to use this link to share your file.

Having the same problems here! I have about 65 feedback layers where the states of the Button need to be changed manually with the format-painter because the changes made to the feedback master don't update on the layers in my question banks.

The story I'm working on will serve as a template for other eLearning-modules, so I might have to change my buttons again depending on feedback from my colleagues.

Is there any news about a fix (for SL3)?

Hi Conor!

We haven't released a fix for this bug in Storyline 3. I understand how frustrating this must be especially considering the number of feedback layers you've built. 

I'm checking with our Engineering team to see if there's an update we can share. I'll report back to this discussion shortly!

Hi Conor!

We've confirmed that we still see this bug in the latest version of Storyline 3 (Build 3.10.22406.0) and Storyline 360 Update 40 (Build 3.40.22208.0).

I've generated a new report to share with our team. You're in the right place for more information!

Hello! I have the latest version of Storyline 360 and feedback masters are the bane of my existence. You can see that, using the feedback masters, I have selected this light grey for the background of the feedback boxes:

In slide view and preview, the "Correct" layer matches the feedback master.

However, the "Try Again" and "Incorrect" feedback boxes are now a very dark grey, and the header font has changed from black to white. 



Whyyyyyyy?????? This is suuuuper frustrating.

Hi Heather,

Thanks for reaching out and sharing what you are experiencing in your project.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

States of a button in the Feedback MASTER:

Actual States of the button in the slide that uses this Feedback Master:

Any news after 11 months of silence on this issue?

Ahhh - interesting that this remains unresolved after sooooo long. I had moved on from this after just getting pushback for months, but as I still have an outstanding support ticket on this - last communication from support being more than 2 years ago saying they're looking into this - if this ticket is still active I'll see if I can get any response. It appears that so many of us have spent a lot of our time providing working files as proof of this issue - so hopefully we can get some joy here!

I really don't think this can be considered 'low impact' as I was previously told, and can't imagine this is a difficult issue to resolve. Please, please support - can we work at ticking this one off your list. :) :)

Having a very similar issue. I have set up the Feedback Master to have specific language in the Feedback boxes, however, when attempting to input the layer not only does the language change but the 'Continue' button is no longer where it should be, and I have to select the 'Modern' Feedback Master even though the SL player is Modern. Please see the attachments below.

Hey Dan!

Thanks for reaching out and sharing these screenshots! I'm sorry you're facing a similar issue. I want our support engineers to take a closer look at your file and help determine what's causing this. Can you privately upload your .story file with this link? Then we'll be in touch soon after with an update!

Can you confirm whether this is something that is already in the queue to be fixed across the board? Or if not, is there something we are doing that we should be doing differently to prevent this issue? It seems pretty universally to be a problem.

You guys have received several examples, in this very thread, that show the problem. You aren't going to magically find that there is some issue in just Dan's file. It is your software that needs to be looked at. The easiest thing to do would be to make a file for yourself and see that your changes in the Feedback Master will not be applied when you use said Feedback Master.

Agree, feedback states/buttons hasn't really worked correctly for the last three years.

Hi Will,

I cannot confirm that it's currently in a queue, but there are two issues here that are on our radar:

• The feedback layer does not inherit the font style and color changes in the feedback master.
• Editing states on the feedback master does not change the states on the feedback layer.

There is no workaround, so be sure to make the adjustments manually on the layers.

Thanks for sharing your thoughts, Kevan. No worries if you cannot share a file for us to take a look at, but thank you to those who do so that we make sure we cover as many scenarios as possible when testing.

Thanks Leslie for the update. The workaround though is not really a workaround - it is just not using the feedback master. Making the adjustments manually on the layers defeats the point of having a master layer. I know I asked for what to do instead though. 

My apologies Becca, I thought I would receive an email notification when you had responded. I have uploaded the Story file. Thank you for your assistance.

No apologies needed, Dan! I appreciate you working directly with our engineers on this. I spotted your support case, and you're in great hands with Ronaziel!

Also, since you didn't receive a notification of my reply, you might not be subscribed to this discussion. If you need to change that, it's at the top of this page!

We'll reach out soon via email with an update!

Hi Leslie

Can I summarise and clarify the current situation with you?

• a number of issues with the feedback master have been identified and communicated by members of this community - going back more than 5 years, according to this conversation thread
• multiple support tickets have been opened, and continue to be opened, so as testing on these known issues can be done by your engineers
• there is no workaround for these issues - adjustments need to be made manually on every single layer of every single slide of every single course or template that is affected
• these issues are not currently in a queue to be fixed
• there is no proposed date for when these issue will make it into that queue

Thanks!