Feedback master seem to be a bit buggy, formatting not "sticking"

Feb 25, 2020

Starting with a new project, I added a simple multiple-choice question. 

Here are the steps I took:

  • Opened the Feedback Master editing screen. 
  • cut the background box from the master (I want different colored boxes for correct/incorrect)
  • pasted it into each of the children layouts and moved it to the back.
  • in the master, moved the question title text box and set to left align (successfully, the children reflected the change.
  • in the master, moved the feedback text box and set to left align (all children layouts but the Correct layout reflected the change. After three attempts, the Correct layout did too - frustrating)
  • moved the button in the master, all good.
  • closed the Feedback Master template and previewed the correct/incorrect layouts.  Mostly good, except the Correct layout's font size is a bit larger.
  • Opened the Feedback Master editing screen, and selected each of the children layouts and sure enough, the Correct layout's font looks larger there too, although the toolbar says all children's placeholder text areas are the same font family and size.
  • Instead of the dark gray font, I wanted black and in the Master layout I selected the text boxes and changed the font color.  All the children layouts reflected the change, but not the Correct layout.  I then changed the title placeholder to red and same deal.

This is where I saved the project and uploaded it here.

15 Replies
Bill Dane

Here's a follow-up to my previous post.  I went through a similar process with a new project and kept it even more simple.  You'll notice in my sample upload that the "Correct" layout doesn't replicate all the settings of the Master.  BTW, this was done with the Modern master.  I also did the same things with the Classic master and all the children actually did reflect the master.  Something is wonky with the Modern layout.

Lauren Connelly

Hi Bill!

So sorry you've hit this snag! Unfortunately, it is an active bug that we've reported. Here's what it looks like on my end.

I've added your comments and files to the report, which helps our Engineers nail down why this is occurring. I'll report back when I hear of an update.

Thank you for taking the time to include the files! 

Bill Dane


First, let me say thank you for the terrific support service.  The fact that you replied with a video of what it looks like on your end is amazing.  Never seen that before.

Not sure if you saw my second attachment where the "classic" master/children work as expected, but that might help you narrow it down to the "modern" set of feedback masters.  

I look forward to hearing back about a fix for the Modern set. 

Lauren Connelly

Hi there Bill!

Thanks for the kind feedback! I'm more of a visual learner so it's nice to hear you enjoyed the screen recording. 

You're right, I noticed the "Classic" feedback masters do respond with the changes made so the issue is specifically in the "Modern" feedback masters! Thanks for clarifying this. It was something I forgot to address.

I'll keep you updated in this discussion!

Katie Riggio

Thanks for checking in, Robert!

We're still monitoring this bug so I'll let our team know that it's also affecting your projects. If there's an update, we'll keep you posted!

For now, we have this workaround: Manually change the font style and color changes in the Correct layer.

Let me know if that helps, and our Support team can also look at your .story file to explore any available tailored solutions: Connect With Our Team

Kent Meloy

I seem to be running into the same issue as was reported above a couple years ago.  I'm using the Feedback Master to make the text area larger. I've tried -just- changing the main master, which at first seemed like it changed the sub masters below, but after reading  the above I went in and at least moved the feedback text box a few pixels and back to be sure.
This is what it looks like in feedback master view:

You can see the feedback text extends to the edges of the background box.  However upon taking the quiz, if I have put a lot of text in the Incorrect slide layer (via Form View), it doesn't conform to the larger feedback text box:

Am I missing something obvious?  I'd hate to think that for every question I'm going to need to manually re-size the feedback text box if it's more than a few words.  

John Morgan

Hi Kent,

I'm sorry you're having an issue with formatting in the feedback master. You are experiencing a bug in the software that has already been reported. I'm going to add your voice to the report. If there's any news regarding this bug, this conversation will be updated.

Thanks for letting us know about this!

Nicole Larson

I am experiencing something similar; I updated the feedback master and selected that layout for the slide, and it looks the way I want it to in Storyline. But when I preview or publish, the formatting is all messed up, and since it looks right in Storyline, there is nothing for me to edit to correct this.

John Morgan

Hi Nicole,

Thanks for letting us know about this! I'm sorry you're having an issue with formatting in the feedback master. If you've read the posts above, you may already know are experiencing a bug in the software. I'm going to add your voice to the report that's already been submitted. If there's any news regarding this bug, this conversation will be updated.


Jose Tansengco

Hello Everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 74, we’ve included important fixes and new features.

One of the bugs that was fixed was for when the Feedback layer did not inherit the font style and color changes in the feedback master.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

Steven Benassi

Hi Kali!

Sorry to hear you've run into this setback!

Testing the behavior on my end, in the current version of Storyline 360, I was unable to reproduce the bug discussed previously in this thread. My feedback layers inherited the font and color I set within the Feedback Master. Everything was working as expected!

If you've confirmed that you are working locally, and a repair of your Storyline installation doesn't do the trick, do you mind sharing your .story file for testing on our end? Feel free to upload a copy here in the discussion or privately through a support case.