Flash Player 23 and Later in Google Chrome - Local Playback of Published Content

thanks this solved the issue for me, I had to paste the path to my document folder.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

Hi Linda,

Thanks for following back up here. What happens now when you try to play the local published output within Chrome? Do you still see the spinning circle or it just didn't load? Did you look at the video shared to change the settings as mentioned or perhaps the article that Byron shared below? 

I noticed it has to be the exact folder that your published files are living in for the Trusted Locations addition to work (for example, .../My Articulate Projects/Name of Your SL2 Published Files Folder).

Adding just the My Articulate Projects folder will not work unless your published files are in that level (for example, .../My Articulate Projects/story.html). 

Hi,

We push our courses into the LMS for our clients. 

For review purpose, this is what I do since chrome was not working.

If you use Internet explorer to open your course, you will be able view it without any issue. This would help you to do your review before you push it into the LMS.

Hope this helps.

Hi S. Yu,

The same is not true on my end - I tested it based on your answer here, and I only add C:\Users\Ashley\Documents\My Articulate Projects to the trusted location and all the different files and folders associated below that level of the folder played in Chrome locally. 

If you're still having difficulty with this set up we'd want to have you work directly with our Support Engineers so that we could take a look at the exact structure and set up of your course and where things are located as part of the publish process. 

Hi Vineetha,

Great idea if folks have another browser that they could use. I also like to look to using SCORM Cloud as it's an industry standard for LMS testing and you could follow the directions here for uploading content there as well.

Thanks for the feedback, Ashley. I tested again just to make sure and you are correct - all the subfolders are now working as expected. Yay! But I would have been happy to work with the Support Engineers if that were not the case. 

Happy to hear it! And they're there 24/7 for whenever you need help - so don't hesitate to reach out. 

Hi Ashley

I'm still getting the spinning circle. I've watched the video and followed the steps, I've also placed a file on my desktop and added the desktop to the Trusted Locations, but it's still not working.

Hi Linda, 

Ok - it will likely be easier to continue troubleshooting this if you're able to connect with our Support Engineers. Can you start a case by reaching out here and then let me know? That way I can follow along as well. 

Hi Ashley

Yes; I've just raised a case.

Thanks Linda and I see your case (# 00896190 for my reference) so I'll follow along as well. 

Hi,

any info on how to fix this for mac users, where you are unable to see the folder's path? (if I am not wrong)

Hi Gabriele

If you're working on a Mac you'll still want to ensure that the published files are located within the Windows environment as detailed here.   If you're viewing the published output locally - did you move it from the Windows side to the Mac side or are you still viewing it within the Windows side? If you need to view the published output  locally on a Mac, add the folder where the course is located to your local Flash Player Security Settings as described in that link.  You'll want to ensure you copy paste the path, vs browsing for it, as you  may have seen above here that teh browse button does not work. 

Hi I have no issues on the Win side, where I am able to spot the folder path.

This seems to be not the same simple on the mac side.

I have to run courses locally from my mac hard drive or from an external pen drive (something I've done everyday in the past). To do that, I need to understand how to pick the folder path on a Mac machine

Hi Gabriele,

I'm able to get to that same page on the Mac side while in Chrome. Where are the files you're pointing too? Did you move them off the Windows side and copy the published output to somewhere on your Mac side? What publishing method have you used? I know the publish to CD output launches from an executable (*.exe) file. Since executable files aren't compatible with Mac computers, your content won't automatically launch.

You can manually launch CD-published content on a Mac by double-clicking the story.html, presentation.html, quiz.html, or interaction.html file in your published output (depending on the authoring app you used to create the content). However, the same local security restrictions mentioned here may prevent your published output from working properly.

Sue (above) said,

"Unfortunately, because of company security rules, we are required to create and publish content on the network drive. That being said, when we’ve had the occasional issue with publishing on the network, we’ve published locally and then copied to the network. In addition, the courses I’m referring to are not new courses – in other words, they’ve been on the network for months, and I’ve never had a problem trying to view them."

This is my problem.  We utilize the network drive to store the published courses.  It has been working fine up until a week ago. Now half of the people in the building are unable to view the courses.  They get the spinning wheel.  For some people, they are able to drag the entire published folder to their desktop and then it works.  For others, it doesn't work at all. Any ideas?

Hi Al!

The following solution has been assisting our users:

If you just see a spinning circle or a Flash Player notification when you launch published courses locally in Google Chrome, you may be seeing a new Flash Player security feature. See this article for details and solutions.

OK, so, I followed the link and entered C:\ and it worked.  I'm happy that I figured it out.  However, we have 1,000 employees. Is there a way to fix this without going to 1,000 different computers?

Hi Al! 

When you say you are uploading to a network server, does this mean that you are uploading to a web server and sharing a URL with your learners as explained here. 

If you send learners a link to the story.html file for viewing, they should not be encountering an error.

If you are not utilizing a web server, you should probably publish for CD and have the users download as explained here.

I do not know of a way to update the trusted locations of all your users, but perhaps your IT Team could assist with that.

Thanks Leslie. We have them open the published folder and click story.html.  It has always worked fine.  I'll get with our IT dept.  Thanks again.

Solved.

V:/ is the win side and it worked immediately

The other one is the Mac side and I had to put this path: file:///Volumes/USB_GAB

Where USB_GAB is my pen drive name

Cheers!

For me, it was easiest to just name the drive instead of the exact location, FYI

Thanks for that update - and you mentioned the Windows side being the V drive, and I just wanted to offer for others who may only see that response that we encourage folks to publish and work on content from their local file drive (typically their C drive).