Frame.json file


Does anyone know when the frame.json file is generated in a Storyline 360 web publish? I have some web publishes that include one, and some that do not. The updated version of our corporate SharePoint site blocks the uploading of .json files, so now I am unable to upload any content that contains the frame.json file.

I know the .json file is a java script object notation file, but is there something in the publishing process that forces frame.json to be created?

Any insight would be greatly appreciated.


- Scott

15 Replies
Ashley Terwilliger-Pollard

Hi Scott,

Great question! That file is generated as a part of the publishing process, but it should be removed so that you never see it. The lack of removal is a bug we've reported to our team and we'll discuss next steps with them.

In the meantime, it's a file that can safely be removed from your published output. If you do so, please also make sure you remove the reference to it from the imsmanifest.xml file.

I'll keep you posted here once we've got an update on this and I'm sorry it's causing you some trouble. 

Leonard Puglia

Hi there

Thanks for this. I was having exactly the same problem.

Thanks Ashley for the tip to remove the reference in the imsmanifest.xml file. However, when publishing for web (which is what I'm doing to host an online resource to host on a sharepoint site), there isn't an imsmanifest.xml file. I suspect this only gets produced when publishing to an LMS.

Can you advise which file references the frame.json file when publishing to web?

Thanks so much

Leonard Puglia

Hi Scott. Thanks for posting this. I'm currently in the same boat with a current project. This thread has helped immensely.

On a separate topic in trying to host on Sharepoint, have you experienced issues launching your content when the learner clicks the link? I have pointed the link to the story.html file, but instead of launching the content, it tries to download the story.html file instead. I've had to resort to pointing to the story.swf file for the time being, but my preference is to launch the html5 version.

Any insights or tips you have on the subject would be greatly appreciated.


Scott Calvin

Hi Leonard,

When we switched to the new version of SharePoint, I experienced the same issue. I reported the issue to one of our SharePoint analysts, and he was able to change a setting (I assume) that corrected the issue. Unfortunately I can't tell you exactly what he did (my knowledge of SharePoint is at a user level, not admin), but since he fixed it within an hour, I'm assuming it was a setting that needed to be adjusted after the upgrade.

Sorry I can't be more specific.

  - Scott

Leonard Puglia

Thanks Scott. I actually found another thread within this community which was helpful.

The solution involves renaming all the .html files to .aspx files. The clincher was to ensure the (new) story.aspx file get edited to point to the other newly named .aspx files. It worked!

My project is live and working. 

Ashley Terwilliger-Pollard

Hi Leonard,

I'm glad you found a solution - as I'd only seen that error message with the LMS set up and the recommendation to remove the file from the imsmanifest.xml.

Thanks for sharing here as it may help someone else - and editing the published output isn't something that our team deals with a lot!

Leonard Puglia

Hi Sharon. Leslie has nailed the exact thread I referred to for my solution. (Thanks Leslie!)

There is a response in the thread from Kenji Ishikawa that I have marked as helpful that was the key step I was missing. It involves renaming the .html files to .aspx - but the key step was editing the (newly named story.aspx) file to point to other .aspx files.

I am in no way comfortable with editing code, but I found this process to be easy enough.

I hope this helps.

Leslie McKerchie

Hi Karen,

I do not have a timeframe to share on this, but it is reported to our team and we are tracking.

I believe the original issue was that the user could not load the content with any json files.

I'm not sure what happens if you were able to reach launch, but it seems that these files are generated during the publish process and should be removed, so no impact may be seen.

Cindy Katz

Hello Everyone,

I see this thread is from a couple of years ago. I am running into this same issue today. From the available embedded links within this discussion, it would appear that WordPress no longer provides the service to unload a zip file creating a lone URL.

Does anyone know of another alternative? Is renaming the HTML files to ASPX extension the only other alternative?

I need a way to insert a simulation published as an LMS file to sit inside of an iFrame to a private website/portal site.

Appreciate any information or response. Thank you so much!