Garbled text
Jul 25, 2017
I've recently upgraded to Storyline 3 and I'm experiencing an issue with garbled text. This happens in both preview mode and in the published version. The font used is Benton Sans, not a standard font, but this is my companies brand font and is fully installed. It was used in all our SL2 courses without issue. My colleagues have the same problem.
I'm wondering if anyone else has had something similar and has any recommendations?
35 Replies
Hi Richard,
Storyline 3 Update 3 is when modern text was introduced, and we're now on Update 4. Do you know what update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".
It's always recommended to be on the latest update, and if you still seeing missing characters in your published output, let us know and we can reopen your support case
Thanks Ashely. You're right, I'm still on update 1. I need to install the latest version, which I've downloaded via my tech team. Thanks for the help and good to know.
I am on SL3 with the latest update installed and was experiencing the same issue while using Benton Sans.
I uninstalled and reinstalled SL3 with no luck.
Surprisingly, when I unchecked the "Use Modern Text" option in my project's slide master the text was no longer jumbled.
Only time will tell if it a permanent fix but I hope this helps!
Thanks, Colton, for sharing. We have an issue documented where the modern text is affecting some text in preview and in slide editing. Were you also seeing the text garbled in your published output?
Also, did you completely disable modern text, or did you toggle it off and on? Thanks for helping us refine our facts and nail down this bug.
I was seeing the garbled text in all outputs, including published.
I just toggled it off in the slide master for the project that I'm using the BentonSans font.
Glad to help!
Thanks for the additional information, Colton. I've shared this information with our team and linked this discussion so that we can share any updates with you here.
Hi everyone! I'm excited to let you know that we released update 6 for Storyline 3! It includes enhanced features and fixes - Check them out here.
One fix addressed an issue where modern text would sometimes become invisible in the Storyline editor.
Click here to download the latest version of Storyline 3. Let me know if you need more help!
Hi Alayssa. Tha's great news. On this paricular issue, I recieved a new laptop and the issue resolved itself. I'm going to assume it was something to do with our internal set up. Still, great to hear there's a permanant fix in place. I'll install the latest version.
Hi E P! Happy to help you investigate this.
Do you happen to know which web browser that learner was using when they ran into the issue? If it was Internet Explorer 11, it could be that their font download setting is disabled.
Here's how learners can enable that setting to see the font correctly. Please let me know if that helps, or if we need to keep digging!
Thanks for those additional screenshots, E P. I'd like to put you in touch with our Support Engineers for further troubleshooting. They're all-stars, and you'll be in good hands! Keep an eye out for an email from the team soon.
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