Having issues with videos published to HTML5 in Storyline
Jul 21, 2015
Hi all, I'm at my wits end with this and I'm hoping someone in the Articulate Community might see what I'm missing or have some insight. I've got 4 modules that are very video heavy and we're in full freak out because the videos won't play consistently. I understand that MP4s require the correct server MIME type so I'm investigating that.
However, the videos seem to play fine in one module but not the others, so I'm thinking the MIME type really isn't the issue. In some cases the videos seem to finally begin playing but often not from the beginning and the video controls disappear (they are there when you first go to the video page but then disappear if/when the video finally begins playing).
I have the videos set to play automatically and I also know that's a known issue for HTML5. I'm going to try removing that from the modules and see if that makes a difference. But in the meantime, has anyone run into this issue?
Problem module:
http://tsflmedia.com/training/html/module3/story_html5.html
Module videos play fine: http://tsflmedia.com/training/html/module1/story_html5.html
My Storyline file for the "problem module": https://dl.dropboxusercontent.com/u/53209908/Module%203%20-%20Acquiring%20and%20Supporting%20Clients.story
Thanks for any help! Stephanie
4 Replies
I forgot to mention, these modules are just running on a server. Not through an LMS.
Hi, Stephanie -- Welcome to the community! So sorry to hear you are experiencing these issues, and may I ask you to confirm that you are testing in the intended environment? That article may provide some answers, and if issues persist, you may submit a ticket to our Support Engineers and they will be happy to take a closer look for you.
Hi Christie, yes the content is being tested in the intended environment. (the videos work fine in preview but not once they are in the server environment) I'll submit a ticket. Thanks!
HI, Stephanie -- Thanks for the update, and I see you are working with our Support Staff (00610770). I plan to follow along with the progress on your case. :)
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