89 Replies
Crystal Horn

Hi there, Articulate1 User.  Thanks for reaching out.

It sounds like you've adjusted the quality settings during publishing.  Can you tell me if you're viewing your course after hosting it on a web server or LMS?  Also, are you viewing HTML5 output?

If you'd like to share your image file that you're using so that I can test it out, you can add it as an attachment to your post in the discussion.

Alyssa Gomez

Hi Greg, 

Thanks for joining the conversation! Are you seeing problems with image quality in Storyline 2? Here are a couple of things I would recommend:

  • Use an image that doesn't have to be scaled up or scaled down to fit on your slide. 
  • Adjust the image quality settings before publishing.

Let me know if that helps!

JC Goyette

In the latest version of SL3, I have the same issue:

- I have long images to insert, around 2000 px wide by 10000 px long; I use a scroll bar/area to fit them in.

- Whether be dragged and dropped in the slide (1024 wide by 640 high) or inserted, the image resizes itself to match the slide's height (640 px).

- When I use "Size & Position" to rescale them, the image now has an original size of 441 px wide by 2048 px high, meaning that when I rescale it, it never comes close to the image's actual original size, resolution and quality. The image not only resizes itself, but SL makes it its new size.

Is there a reason why SL3 doesn't keep the image's original size, regardless of how big it might be?

Irina Poloubessov

Dear Alyssa,
I am having the same problem with PNG images with scale-to-fit browser player (that's how we need it.)
I already submitted this case in another thread, but maybe you can advise if the images should not be resized when inserted - should I prepare them with screen resolution 72 dpi or 96 dpi?
Or this does not matter since the page is resized anyway when fitting the full browser screen?
In the latter case how can we ensure that having the original images in a large resolution we do not end up with a blurry published image, when fitting the course to the full screen?
Many thanks!

Irina Poloubessov

Now I am having a problem when authoring too:

Please see the difference in the fragments of the images: the original screenshot is crisp, image size is large enough. When I insert it via "Insert image" in storyline it already becomes a bit blurred but whithin a modern player it becomes just soapy.
The size of the image inside a player is not larger than original, so there should not be a problem.
It would be great if you could fix this issue, as it is very unfortunate for our learners.

Richard Williams

I have the same issue with blurring of images. No matter what tool I capture it with Snipping Tool, SnagIT, SL3 screen capture the same problem persists. I have tried different resolutions, touching them up in Photoshop saving as different file formats and always the same result: the image gets blurry when I insert it into Storyline 3.