We have lately published two new courses. We deploy the course through our LMS, and are now experiencing both courses not starting in the portal of the LMS. The portal runs in IE11.
If that doesn't quite fit, can you share your .story file with me for some testing? I can upload it to a test LMS environment and see what happens. Thanks!
Good morning,
Please find attached one of the Zip files of courses we are having issues with. It is only a very small read & sign version, so no rocket science.
With kind regards
Carol
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We have tried both versions, flash with fallback to html5 and html5 with fallback to flash. The result is the same. We can play the content as long as it is outside of our LMS, however as soon as the course is in the portal (SAP) it comes up blank.
Out IT team is working in parallel to us here to try and find a solution.
I have tried your link and all works perfectly fine. This confirms that the issue lies within our LMS portal. Our IT team is working in parallel to getting the issue fixed, we just wanted to make sure all is ok from this side too.
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Hi there, Carole. Check out this article on reasons why your Storyline 360 course might be blank in Internet Explorer.
If that doesn't quite fit, can you share your .story file with me for some testing? I can upload it to a test LMS environment and see what happens. Thanks!
Good morning,
Please find attached one of the Zip files of courses we are having issues with. It is only a very small read & sign version, so no rocket science.
With kind regards
Carol
[http://www.cargolux.com/images/MailSignature/image
Hello Carole,
Looks like you may be replying via e-mail, which does not allow your attachments to come through to the forums.
Be sure to click 'View' in your e-mail vs Reply to pop into the conversation here in the forums and use the 'Add Attachment' option in the bottom left of the Reply window.
Please find the attachment below
Thanks for sharing your output with us, Carole! I uploaded the package to SCORM Cloud–an industry-standard tool for testing SCORM output–where I was able to launch the slide in IE11. Here's a Peek of what I saw and here's the link to the output.
Could you give my output link a try and let me know what happens? I'll be here!
Another idea that has worked for us is to make sure you publish to "flash with html fallback". Force it to be flash compliance first.
We have tried both versions, flash with fallback to html5 and html5 with fallback to flash. The result is the same. We can play the content as long as it is outside of our LMS, however as soon as the course is in the portal (SAP) it comes up blank.
Out IT team is working in parallel to us here to try and find a solution.
Hi Katie,
I have tried your link and all works perfectly fine. This confirms that the issue lies within our LMS portal. Our IT team is working in parallel to getting the issue fixed, we just wanted to make sure all is ok from this side too.
Thanks for your help
Really appreciate you taking a look, Carole. Keep us in the loop on what your team finds, and if you have any more questions! ☺️
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