Images are all Blurry in Storyline...inserting images from Snag-it and PhotoShop...have tried everything!

Jan 13, 2022

Here is what I've tried...thanks for any help you can offer:

1. Ensuring the image size that is inserted into Storyline is 100 percent of what it was in Snag-it.  I don't manipulate the image size at all. 

2.  I save it as a png file in Snag-it so it doesn't lose any quality between programs. 

3.  I make sure the dpi number is 96 dpi - same as in Storyline.

4.  On Windows 10, I make sure the overall display is set for 100 % so there isn't any stretching or skewing of images.  

5.  I try putting images into other programs and they aren't looking there is something happening in Storyline that is causing this. 

6.  I have even tried doing regular screenshots and importing directly into Adobe PhotoShop...and saving them as PNG there and inserting into Storyline...same problem. 

I have an upcoming deadline and already got an extension, and the quality of this presentation is so poor that I am going crazy. 

Is there anything I haven't tried that you can suggest? 

10 Replies
Josh Dean

I tried a few things with my snagit and storyline. Snagit has a few settings for scaling down quality so double check those. I also tested the difference of taking a screenshot in snagit and then using the copy/paste approach and also the 'share file' approach. This produced similar ratio images but different bit depth and different file sizes. 

The main thing I could imagine is happening is image compression in storyline publishing. Double-check that and try setting the image quality to maximum. Also if you are capturing your snagit shots on a large high pixel monitor vs. a small tablet or laptop then you are going to be capturing higher quality. And if you're capturing things from a browser then try scaling the text up as high as you can with the ctrl + or ctrl - keys.

Hope this helps.

Lauren Connelly

Hi everyone!

We are seeing this on our end as well, so our team is aware of this issue with blurry images. This has been frustrating for many, and we apologize for that! Your comments are not going unnoticed.

I want to provide transparency on where this issue stands with our team. We've brought in our Customer Support Product Liason, Michael, who has shared this issue with our Engineering team and is in constant communication, which will help us find a solution. It has been tagged as a priority, but I don't have an ETA on when a fix will be ready to ship. 

We will share any updates in this discussion! 

Peggy Kunz

Thanks Lauren, 

I know you're just the messenger....just wondering ...

There was an articulate update a week or so ago that really seemed to help with the image blurriness issues....and just yesterday and today  the problem is back...even worse than it was before.  I just had to create a story board for a pretty important eLearning I am creating, and couldn't create it in Storyline (and just take screenshots for the storyboard) like I usually do.  I created it in Word just to get the clear image quality.  

Any news yet?  OR maybe an idea why that last update seemed to help but now things are blurry again?  Thanks!

Peggy Kunz

Hi Everyone, 

Just an FYI....My boss and I just talked with Tech Support and they were super helpful.  They looked through all our settings that we are using and watched me - via zoom - post images into SL 360 from Snag-it. 

We found some easy tweaks that helped the image blurriness (my boss has her display set to 100%; mine was 150% and images were worse than she's experienced), and they showed us some workaround (if we need to insert a clearer image into an already-rendered SCORM file, we can do that).  I've also been using my laptop; she has clearer images on her desktop. 

Our 35-45 minute Zoom call was all done with the understanding that Articulate is aware of their isssues and they may have found the cause of them....and now they're ready to implement a fix.  I am much less frustrated than I was and feel like we have a process we can use - that will continue to improve as they get closer to a solutoin.  

When I have issues with software, I am the first one to let everyone I thought I should also let everyone know I felt like I was listened to today and had two very professional gentlemen who didn't just yell "you have to paste the image the same size as it was in snag-it" when I know things worked before - even when I didn't do that. 

I would suggest giving the tech guys a shot.  Ask for Tier 3 Technical Assistance when you inquire...those guys won't make you go thru the steps you've already been thru - they get are frustrated...and they will help you!  



Lucas Wolf

Hey Peggy,

great news! Do you have some kind of special subscription for this support level? I got told from the support that he can't do it and they will add it on the list of suggestions of the community.

Additionally I had another post where I describe drag and drop is lagging in 1920x1080 and the support said they have same issues and will look into it. No workaround suggestions.

Is there a portal for this level of suppor?

Greets, Lucas

Peggy Kunz

Hi Lucas, 

No, actually, we just went thru the normal steps starting with Tier 1 and made sure that we continued to follow up til it got to the higher level of support.  It took some time, but it was well worth the follow-thru to ensure that we had tried everything at each support level before moving on to the next.  

Lauren Connelly

Hello Lucas!

As Peggy shared, there isn't a special subscription that offers different support offerings. We have a specific support process in place when handling cases and since this has been a common issue, we did hand it over to our Tier 3 team for further troubleshooting. Most customer interactions are handled by our Technical Support Engineers via chat and email, but as I mentioned, since this has been a common issue we brought our Tier 3 team in since this needed immediate attention. 

If anyone has additional questions, please don't hesitate to reach out to our team by submitting a support case. It will go directly to our Technical Support Engineers for troubleshooting. 

Maria Costa-Stienstra

Hi, everyone.

I have great news to share!

We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

One of the fixes we’ve included is:

We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by reaching out to our Support Engineers directly.