Inconsistentcy in success of playing story

Feb 28, 2014

Lara Strain
By Lara Strain

I was just trying out the screen record "Try It" mode. It seems to be working great. I published including publishing to HTML5. After publishing, I ran story.html and the presentation worked fine. I passed it to another person who also ran story.html with success. 

However, when a third person tried it, story.html did not work. They got the first screen, did the try it action, and nothing happened. The jump to next screen did not work. He then tried story_html5.html, and it worked. I subsequently tried running story_html5.html, and the jump to screen on the first action did NOT work for me. So, there are inconsistencies in the playback.

Anyone else experience this?

I just updated to Storyline Update 5.

Thanks,

Lara

7 Replies
Ashley Terwilliger-Pollard
10 years ago03/03/14 at 7:08 am (UTC)

Hi Lara,

Are you sending along the local published links to story.html and story_html5.html? You'll want to test the published output within the intended environment as described here, and if you need a web server to host it in, please review a few options below: 

  • Tempshare: This is a free service provided by Articulate for testing Storyline content. Note: Uploaded files will be deleted after 10 days.
  • Amazon S3: Amazon S3 offers free hosting with generous usage limits. If you go over your limit, you'll be charged a graduated fee.
  • Dropbox: Place your published output in the Public folder in your Dropbox account to share it with others.
  • Google Drive: Change the story.html file to index.html, and set the sharing permissions to Public. Here's how.
Lara Strain
10 years ago03/04/14 at 1:51 pm (UTC)

Actually, we only tested the story.html file, and it does work when accessed from the server. However, I just now tried the story_html5.html file does not work. The first slide opens and the instruction caption appears, but clicking on the correct hotspot does nothing. It should go to the next slide. Are there issues with the recordings for software simulation and HTML5?

Ashley Terwilliger-Pollard
10 years ago03/04/14 at 2:07 pm (UTC)

Hi Lara,

what browser are you testing the story_html5.html link in? You'll want to test in one of the supported browsers mentioned here: 

HTML5:
  • Google Chrome 14 or later on Windows or Mac
  • Safari 5.1 or later on Windows or Mac
  • Mobile Safari in Apple iOS 5.0 or later on iPad
Apple iOS: Articulate Mobile Player; Apple iOS 5.0 or later on iPad

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