I've just finished developing a course that involves a series of screen shots from a phone that have been inserted within the course as PNGs. Whilst testing the course I've noticed that in internet explorer (and Edge) the course seems to blink between the slides. When you watch it closely you can see the content disappears and re-appears in a fraction of a second.
Is there any reason that this could be happening? It doesn't do it in chrome so I know it's not an intended setting within storyline (e.g an animation or a timeline issue).
The issue occurs in multiple version of IE, including the latest version of Edge.
I've built and published the course using Storyline 360, with the settings of Flash first with HTML5 fall back.
The content itself is commercially sensitive but I can send you cut down section of it with the images and text changed. What's the best way of sending that to you directly?
If you're able to cut out the content you can share it here in the public, using the add attachment button. If you need to share it privately you can upload it our Support Engineers here.
This is an anonymised version of the content. It works fine on Internet explorer and Edge where the user can use the flash_story.html content, but if Flash is disabled and story_html5.html is used then the course blinks between the pages.
Do you have any ideas about what might be causing this?
Thanks for sharing your published file here. I gave it a test in Internet Explorer 11 and Edge, and I definitely noticed the flicker during slide transition in HTML5. This didn't seem to happen in other browsers, and it didn't happen in Flash.
I did a little digging, and we do have an issue on our radar where Storyline 360 HTML5 output subtly flickers when viewed on Internet Explorer 11 and Edge. I'll be sure to let the team know about your experience and add this forum thread to the report.
As soon as we get more information, I'll let you know. Thanks again for bringing this up, and I'm sorry if it's been slowing you down!
Great news! We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.
The item you'll be interested in is how we fixed the issue whereHTML5 output would blink or flicker between slides in Internet Explorer and Microsoft Edge.
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Hi Alyssa. We publish to moodle LMS. The output is hosted offsite. Unfortunately I cant share a link with you. I will see if i can put the content onto another server so you can see it.
Hey there Martin! This issue should be fixed in Storyline 3. Sorry you're still running into it!
Are you on the latest update of Storyline 3? To check, click the Help tab, then click About Storyline. You should see 3.4.15731.0 in the bottom-right corner.
If you're already on the latest update, send a copy of your file to us by clicking here. We'll help you get to the bottom of this!
We are still experiencing this issue even after installing the latest Storyline 3 update. We have a custom feedback layer that flies in from the right side of the screen and it flashes a few times before doing so but only in IE11. Is there a known fix for this yet? Please advise.
14 Replies
Hi Rob,
What version of IE are you viewing it in? What version of Storyline did you create it in? Do you know if you're viewing the Flash or HTML5 output?
Could you share a link to the course so that we could see the behavior too?
Hi Ashley,
The issue occurs in multiple version of IE, including the latest version of Edge.
I've built and published the course using Storyline 360, with the settings of Flash first with HTML5 fall back.
The content itself is commercially sensitive but I can send you cut down section of it with the images and text changed. What's the best way of sending that to you directly?
Hi Rob,
If you're able to cut out the content you can share it here in the public, using the add attachment button. If you need to share it privately you can upload it our Support Engineers here.
Hi Ashley,
This is an anonymised version of the content. It works fine on Internet explorer and Edge where the user can use the flash_story.html content, but if Flash is disabled and story_html5.html is used then the course blinks between the pages.
Do you have any ideas about what might be causing this?
Hi there Rob,
Thanks for sharing your published file here. I gave it a test in Internet Explorer 11 and Edge, and I definitely noticed the flicker during slide transition in HTML5. This didn't seem to happen in other browsers, and it didn't happen in Flash.
I did a little digging, and we do have an issue on our radar where Storyline 360 HTML5 output subtly flickers when viewed on Internet Explorer 11 and Edge. I'll be sure to let the team know about your experience and add this forum thread to the report.
As soon as we get more information, I'll let you know. Thanks again for bringing this up, and I'm sorry if it's been slowing you down!
Hi all,
Great news! We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.
The item you'll be interested in is how we fixed the issue where HTML5 output would blink or flicker between slides in Internet Explorer and Microsoft Edge.
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Interesting, I was just searching for this problem. We are on the latest build 3.13.15006.0 and publish to HTML5 only. The slides still flicker in IE?
Hi David! Sorry that you're running into this problem on the most recent update!
Did you publish your file for Web, LMS, or something else? Also, where is the published output hosted?
If you can share a link to that published output with me, that would be really helpful. I'll be standing by!
Hi Alyssa. We publish to moodle LMS. The output is hosted offsite. Unfortunately I cant share a link with you. I will see if i can put the content onto another server so you can see it.
Keep us posted, David - and if you can share privately you can always send to our Support team here.
I have the same problem with SL3. Did you already find the source of the problem?
Hey there Martin! This issue should be fixed in Storyline 3. Sorry you're still running into it!
Are you on the latest update of Storyline 3? To check, click the Help tab, then click About Storyline. You should see 3.4.15731.0 in the bottom-right corner.
If you're already on the latest update, send a copy of your file to us by clicking here. We'll help you get to the bottom of this!
We are still experiencing this issue even after installing the latest Storyline 3 update. We have a custom feedback layer that flies in from the right side of the screen and it flashes a few times before doing so but only in IE11. Is there a known fix for this yet? Please advise.
Hi Taylor,
Could we take a look at your .story file if you're still running into issues with the flashing?
Also, if you have a link to where the course is hosted it would help to test that too!
This discussion is closed. You can start a new discussion or contact Articulate Support.