I have active courses in my LMS that don't appear to be working in devices running iOS 9. Is there a work around to getting these courses to work without republishing the files? The concern I have is that people that are in the existing course won’t see the new files.
Hi, Joslyn -- Thanks for your question and sorry you are having troubles! Have you had an opportunity to review this information regarding the iOS 9 release?
Can you tell us more about what's happening within the HTML5 output? What update of Storyline are you using? The latest update Storyline 2 Update 7 included the fixes for iOS9 as I mentioned.
I have installed the Update 7 and republish my course.
I am somehow experiencing new issues, on the iPad 2 with ios 9.1. The course plays just fine, but there is no sound. Sometimes, when playing with the seekbar, you hear some glimps of sound. On the other iPad I've tested the course with, everything is fine. The course also plays fine on the iPad 2 with ios 9.1, using Google Chrome instead of Safari, but this is not a solution for us.
Are both of the iPads running iOS 9.1? I have that installed on my iPad and haven't noticed any difficulties with sound in Mobile Safari or the mobile player app. If you'd like to share the .story file here with us we're happy to take a look at how it's behaving.
I'll reach out within our team and see if anyone has had issues with an iPad 2 using iOS9.1, but I'd suspect you'd be experiencing the same behavior across multiple iPads all with the same iOS. If you can share the .story file or link with our team privately you can send along here.
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Hi, Joslyn -- Thanks for your question and sorry you are having troubles! Have you had an opportunity to review this information regarding the iOS 9 release?
Hi Joslyn,
The majority of the issues we've heard about iOS 9 were within the mobile player as seen here.
Can you tell us more about what's happening within the HTML5 output? What update of Storyline are you using? The latest update Storyline 2 Update 7 included the fixes for iOS9 as I mentioned.
Hi everyone!
I have installed the Update 7 and republish my course.
I am somehow experiencing new issues, on the iPad 2 with ios 9.1. The course plays just fine, but there is no sound. Sometimes, when playing with the seekbar, you hear some glimps of sound. On the other iPad I've tested the course with, everything is fine. The course also plays fine on the iPad 2 with ios 9.1, using Google Chrome instead of Safari, but this is not a solution for us.
Anyone else has that issue?
Thanks everyone!
Hi Cynthia,
Are both of the iPads running iOS 9.1? I have that installed on my iPad and haven't noticed any difficulties with sound in Mobile Safari or the mobile player app. If you'd like to share the .story file here with us we're happy to take a look at how it's behaving.
I've tested it on 3 different iPads, all running on ios 9.1. Only the iPad 2 doesn't play the sound.
Unfortunately, I cannot share the file, as it his a finish product for a client.
Thanks anyway.
Hi Cynthia,
I'll reach out within our team and see if anyone has had issues with an iPad 2 using iOS9.1, but I'd suspect you'd be experiencing the same behavior across multiple iPads all with the same iOS. If you can share the .story file or link with our team privately you can send along here.
Hi Ashley,
I'm going to send the file to your team now. Thank you!
Thanks Cynthia - if you'd like to let me know the case number I can follow along in your case as well.
Hi Ashley,
The case number is : # 00695554
Thanks for your help!
Thanks Cynthia and I'll follow along.
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