13 Replies
Kevin Fox

Hey Alyssa,

Thanks very much for your assistance with this matter, I got my IT department to add the endpoints as suggested but it still would not work.

I then contacted the Support Engineers as suggested and got a very quick response with a suggestion to also whitelist the following pages;


Everything is now working great and I can't wait to start using the Illustrations in my designs.

Thanks very much for all the great help that you all provide.

Ashley Terwilliger

Hi Jody, Rick, Addabbo,

Our team is seeing the same issue this AM, so we're investigating and will keep you posted here! In the meantime, the information you'd want to ensure was set correctly for enabling the network endpoints and ports is listed here.

I'll let you know as soon as I have more to share! 

Katie (Gokhshteyn) Riggio

Hi there, Sue!

Sorry you've hit a roadblock. I'm happy to help get you back up and running!

We're improving the Articulate 360 sign-in experience and have added a new network endpoint on Update 30. For first steps, you may need to ask your IT team to whitelist id.articulate.com along with a few more endpoints. More details here, and you can view all of the network endpoints here!

If there's anything else I can answer, I'll be here!