Issue with 'completed' status in Storyline...

Dec 01, 2014

Hi,

I'm having an issue with an eLearning module built in Storyline (original version, not 2) and looking for help. This is the issue:

- For the test users who have passed the assessment in their first try, the module worked (i.e it tripped over to complete)

- However, for those test users who have failed the assessment in their first try, re-did the assessment and passed the second try, the module didn’t trip over to complete.

I have inputted a ‘close button’ that appears when someone successfully completes the assessment (as a layer) and attached the javascript to the close button: SetStatus(“completed”);. So in both instances the testers have used the ‘close’ button, which should change the status to ‘completed’ due to the javascript. But it’s not working for the second group ie: the ones that failed the first time.

The LMS is Cornerstone on Demand.

Any ideas appreciated...

Terrena

15 Replies

Kartik Tyagi

over 9 years ago12/02/14 at 4:39 am (UTC)

Hi terrena,

Perhaps it is an publishing issue, do one thing when you publish your course for LMS set slide tracking to one slide lesser then your all slides. For example If you have total 25 slides in your course so change the tracking to 24 out of 25.

hope it'll help you.

over 9 years ago12/02/14 at 5:26 am (UTC)

Hi Kartik

Thanks for your advise. I actually set the tracking to be based on the
'results' slide - rather than number of slides viewed ie: if they pass the
course assessment it should change the status to 'completed', but I also
added the javascript just in case as I had an issue with a different module
and the javascript solved it.

Cheers

Terrena

Wendy Farmer
Hero

over 9 years ago12/02/14 at 7:33 am (UTC)

Hi Terrena

have you tried uploading to Scormcloud to see if it works ok - at least that might isolate if it is a SL setting or an LMS setting

over 9 years ago12/02/14 at 8:06 am (UTC)

Hi Wendy

No, I haven't used Scormcloud before, do you have to download it? I'd have
to get IT to install it (company computer eye roll).

Cheers

Terrena

Wendy Farmer
Hero

over 9 years ago12/02/14 at 8:24 am (UTC)

Hey Terrena

no download it is a web based LMS testing area

www.scormcloud.com

Just publish and zip your file like you normally would and then upload to Scormcloud. You can then launch and run the course and see what result you get...

Yell if you need a hand

Wendy Farmer
Hero

over 9 years ago12/02/14 at 8:33 am (UTC)

Hey Terrena

just found this thread about Cornerstone - goes back a while but there are some recent posts as well

https://community.articulate.com/discussions/articulate-storyline/everything-we-know-about-cornerstone-on-demand-and-storyline?page=5

over 9 years ago12/02/14 at 9:27 am (UTC)

Hi Wendy

I ran it through scorm cloud and the status is consistent with our LMS. See
attached.

I have looked at the report and I can't find anything in there that sticks
out other than a think that says it's not satisfied:

Satisfied: false
Completed: false
Progress Status: true
Attempts: 1
Suspended: false

When I set each question, I made the quiz to have 1 attempt. Could that be
the problem? That it's not resetting properly and considering that out of a
total of 20 questions, the person scored less than 90%? Instead of counting
out of 10 questions ie: the second 10 that were all correct?

Cheers

Terrena

over 9 years ago12/02/14 at 9:28 am (UTC)

Actually, I'm wondering if I have made a mistake in not re-setting the quiz
results...

I'll try that...

over 9 years ago12/02/14 at 9:29 am (UTC)

Great - thanks heaps!

over 9 years ago12/02/14 at 9:33 am (UTC)

The reset was already in place... arghhhh....

Wendy Farmer
Hero

over 9 years ago12/02/14 at 10:22 am (UTC)

Was there any helpful info in that link above - issues other people were having and if they had any workarounds?

over 9 years ago12/02/14 at 11:32 pm (UTC)

Hi Wendy

I didn't find any. What is weird is that the other modules I published
don't seem to have the same problem, yet what I used is basically a
template by now.

I'm going to do some comparisons between modules that are working and the
module that isn't this arvo. I'll let you know if I solve it... I'll post
to that discussion board too - others may end up having the same problem...

Cheers

Wendy Farmer
Hero

over 9 years ago12/02/14 at 11:52 pm (UTC)

Hi Terrena,

viewing the LMS log of the published file that works with the one that doesn't maybe that will lead to what to look for.

good luck

over 9 years ago12/03/14 at 7:25 am (UTC)

Hi Wendy

I noted that I didn't set the results properly - that a quiz type activity
in the middle of the module was being recorded in the assessment results
(you know how you can tick/untick what is included in the 'results). So I
fixed that.

I also adjusted that someone can get 80% correct to pass.

I double-checked that it 'reset' of the results occurs linked to the
'retry' assessment button.

A Dementia module built the same way is tracking perfectly. I compared
everything in Storyline and the design of both modules looks the same to
me. Both modules have the 'close' button appear if someone is successful.
When they click 'close' I have set it to 'exit' module and also put in the
javascript to change the status to 'completed'. I checked the javascript
code for errors also.

So none of these efforts has solved the problem ie: if you fail the test
the first time, and re-do it successfully it doesn't record as 'completed'.

The debug log is here from scorm cloud - I don't know what I'm looking for
and what can be wrong? Are you able to have a look? Let me know if you need
to see more logs, or if you want me send you the file.

Let me know of a charge etc to do this and I will get approval...

https://cloud.scorm.com/sc/guest/ViewDebugLog?logId=71a988d1-62b2-4a4d-a05d-7ba05b09b75b&courseTitle=CARES+Gastroenteritis+Outbreak+Module

Cheers

Terrena
0430 387 552