Issue with 'completed' status in Storyline...

Dec 01, 2014


I'm having an issue with an eLearning module built in Storyline (original version, not 2) and looking for help. This is the issue:

- For the test users who have passed the assessment in their first try, the module worked (i.e it tripped over to complete)

- However, for those test users who have failed the assessment in their first try, re-did the assessment and passed the second try, the module didn’t trip over to complete.

I have inputted a ‘close button’ that appears when someone successfully completes the assessment (as a layer) and attached the javascript to the close button: SetStatus(“completed”);. So in both instances the testers have used the ‘close’ button, which should change the status to ‘completed’ due to the javascript. But it’s not working for the second group ie: the ones that failed the first time.

The LMS is Cornerstone on Demand.

Any ideas appreciated...


15 Replies
Terrena Hooper

Hi Kartik

Thanks for your advise. I actually set the tracking to be based on the
'results' slide - rather than number of slides viewed ie: if they pass the
course assessment it should change the status to 'completed', but I also
added the javascript just in case as I had an issue with a different module
and the javascript solved it.



Terrena Hooper

Hi Wendy

I ran it through scorm cloud and the status is consistent with our LMS. See

I have looked at the report and I can't find anything in there that sticks
out other than a think that says it's not satisfied:

Satisfied: false
Completed: false
Progress Status: true
Attempts: 1
Suspended: false

When I set each question, I made the quiz to have 1 attempt. Could that be
the problem? That it's not resetting properly and considering that out of a
total of 20 questions, the person scored less than 90%? Instead of counting
out of 10 questions ie: the second 10 that were all correct?



Terrena Hooper

Hi Wendy

I didn't find any. What is weird is that the other modules I published
don't seem to have the same problem, yet what I used is basically a
template by now.

I'm going to do some comparisons between modules that are working and the
module that isn't this arvo. I'll let you know if I solve it... I'll post
to that discussion board too - others may end up having the same problem...



Terrena Hooper

Hi Wendy

I noted that I didn't set the results properly - that a quiz type activity
in the middle of the module was being recorded in the assessment results
(you know how you can tick/untick what is included in the 'results). So I
fixed that.

I also adjusted that someone can get 80% correct to pass.

I double-checked that it 'reset' of the results occurs linked to the
'retry' assessment button.

A Dementia module built the same way is tracking perfectly. I compared
everything in Storyline and the design of both modules looks the same to
me. Both modules have the 'close' button appear if someone is successful.
When they click 'close' I have set it to 'exit' module and also put in the
javascript to change the status to 'completed'. I checked the javascript
code for errors also.

So none of these efforts has solved the problem ie: if you fail the test
the first time, and re-do it successfully it doesn't record as 'completed'.

The debug log is here from scorm cloud - I don't know what I'm looking for
and what can be wrong? Are you able to have a look? Let me know if you need
to see more logs, or if you want me send you the file.

Let me know of a charge etc to do this and I will get approval...


0430 387 552

Wendy Farmer

Hey Terrena

I expanded the bottom of the log file - maybe do the same with the course that works correctly and see what the differences are.

Also check out this blog about Storyline and LMS Issues - if you can't work out from there I would open a support case with Articulate

This line is about 2 lines from the bottom of the log file.

This discussion is closed. You can start a new discussion or contact Articulate Support.