Japanese and Thai Characters are not displaying in the result report of my company's LMS (Administrate)

Nov 28, 2019


I am facing an issue with storyline published in other languages such as Thai and Japanese. The learners are able to view the Thai or Japanese characters throughout the e-learning using our LMS (Administrate) including the quiz. However, the Thai or Japanese answers chosen by the learners are not able to be displayed in our LMS report. There is no issue with English e-learning.

May I know how to solve this issue. I am using Arial Unicode MS for the non-English characters.

Our support from Administrate support is not able to assist us with this.





3 Replies
Katie Riggio

Welcome, Jack. You came to the right place for help!

Are you comfortable with sharing the affected .story file for troubleshooting? That way, I can test the reporting settings in SCORM Cloud–a free, industry-standard testing LMS tool!

If that works for you, you can upload the course privately by using this link. Also, what version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.

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