Knowbe4 Custom Content Issue

Apr 21, 2020

We are using Storyline 3 to create SCORM files (SCORM 2004 / 4th Edition).  We are uploading these files into KnowBe4 for training.   We are training complete (not pass/fail).   The problem we are experiencing is that Knowbe4 does not recognize fail/pass - only complete/incomplete and the quiz is set with at least 80% to pass. We can't figure out if this is a KnowBe4 issue or a problem with our SCORM file.

Any suggestions on what to look at to further diagnose this problem?   Thank  you.

4 Replies
Ren Gomez

Hi Dianna,

Thanks for reaching out! It sounds like you're running into some issues getting the right status reported to your LMS. Can you confirm your question:

I'm not sure if my LMS recognizes a Passed/Failed reporting option. How do I report a course with a quiz set at 80% passing?

We usually recommend setting a Passed/Incomplete or Passed/Failed as these options are most likely to record both completion and success statuses in your LMS. You'll also want to track using quiz result. To do this, follow the steps in this gif below:

I've you've already completed these steps and are still running into issues, try testing your file in SCORM Cloud to see if it reports successfully there!

If everything looks good in SCORM Cloud, try reaching out to your LMS on the best reporting options. We can also help you test your file if you'd like to share it with us. Hope this helps!

Dianna Moses

Thank you! I will try that.

Creatively Yours,

Dianna Moses, APTD
Sr Training Specialist, HR

t: 248.957.5695
m: 248.275.4374
2600 Telegraph Rd.
Suite 200
Bloomfield Hills, MI 48302


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