I have a course with a couple of drag and drop interactions. They work well, but in both cases, the last item dropped disappears when the user moves to the next slide. It doesn't matter which item is dropped last, or where it is dropped, it disappears completely (not just behind the drop zone). If I go back to the slide, however, the item is in its proper dropped location. Any thoughts on what might be causing this? A scrubbed file is attached.
I have a course with a couple of drag and drop interactions. They work well, but in both cases, the last item dropped disappears when the user moves to the next slide. It doesn't matter which item is dropped last, or where it is dropped, it disappears completely (not just behind the drop zone). If I go back to the slide, however, the item is in its proper dropped location. Any thoughts on what might be causing this? A scrubbed file is attached.
I just spoke with Abel, and sure enough, this is a bug in Storyline 360. In the HTML5 output, he found that the last drag item dropped in a Drag and Drop interaction disappears upon submission or when moving to the next slide.
I really appreciate you bringing this up to us! Now that we've identified it as a bug, we can begin working on a fix. I'll keep you posted on any updates I receive!
Sorry you're running into this too, Jennifer and Deanna. You're in the right place to stay updated on this bug. We'll share the good news here as soon as it's fixed!
Really sorry this bug is causing you headaches, JC and Taylor. We recognize it's causing frustration for many of our customers, and our team is head's down working on a solution. You're in the right place to stay updated, and we'll let you know as soon as a fix is released.
I have the same issue, this post is 3 months old now, has this been fixed? I've just installed the last updates and the last item is still disappearing.
Really sorry you're running into this issue, as well. The bug hasn't been resolved yet, but we're targeting to release a fix for it in the next update of Storyline 360. We'll let you know as soon as the update goes live!
Thanks for your patience as we fixed this issue where the last drag item in a drag-and-drop interaction might disappear after completing the interaction in HTML5 output. Today's update of Storyline 360 has a fix included, so you'll want to launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
If you'd like to see the full list of release notes, they're available here.
It should be included in the next update and this thread is attached so that we can update you here just as we did for Storyline 360 :)
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44 Replies
Hi Dionna. What version of SL have you used to create this file. I'm having trouble opening it in either SL3 or 360. Louise
I have the exact same problem.
Hi Louise,
It's SL360. I was able to download it here and open it successfully, so I'm not sure what could be causing the issue opening the file.
Thanks! Dionna
Hi Dionna!
I noticed the drag item disappear on Slide 1.1, but it didn't happen on Slide 2.1.
On Slide 1.1, try adjusting the drag items in the timeline to "show until end". Let me know if you see an improvement!
Didn't do the trick, unfortunately, but thanks!
I've opened a case with support and they've logged it as a possible bug. Thanks!
Hi again Dionna!
I just spoke with Abel, and sure enough, this is a bug in Storyline 360. In the HTML5 output, he found that the last drag item dropped in a Drag and Drop interaction disappears upon submission or when moving to the next slide.
I really appreciate you bringing this up to us! Now that we've identified it as a bug, we can begin working on a fix. I'll keep you posted on any updates I receive!
Same issue. Subscribed to this thread to see if/when it gets resolved. Thanks Alyssa!
You're in the right place Wesley. This thread is attached to the report as we track user impact and so that we can update you when we can.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Having the same issue here...so will be keeping an eye out for an update on a fix! :)
Same problem here. Following.
Sorry you're running into this too, Jennifer and Deanna. You're in the right place to stay updated on this bug. We'll share the good news here as soon as it's fixed!
Just subscribing to this thread, because I've run into the exact same problem. Hoping for a quick fix soon!
Same issue for my side too. Hope this will resolve soon, I told my client its SL3 issue will solve soon...
Thanks for adding your voice, Evy and Sameer! We love sharing updates, and we’ll post them here once we have them 😊
I have the same problem, but with SL3 3.3.15007.0.
This issue is causing a major inconvenience... I don't understand how it hasn't been fixed yet!
Really sorry this bug is causing you headaches, JC and Taylor. We recognize it's causing frustration for many of our customers, and our team is head's down working on a solution. You're in the right place to stay updated, and we'll let you know as soon as a fix is released.
I have the same issue, this post is 3 months old now, has this been fixed? I've just installed the last updates and the last item is still disappearing.
Really sorry you're running into this issue, as well. The bug hasn't been resolved yet, but we're targeting to release a fix for it in the next update of Storyline 360. We'll let you know as soon as the update goes live!
SL3 released the 3.4.15731.0 update... and the issue is still present.
Hi all,
Thanks for your patience as we fixed this issue where the last drag item in a drag-and-drop interaction might disappear after completing the interaction in HTML5 output. Today's update of Storyline 360 has a fix included, so you'll want to launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
If you'd like to see the full list of release notes, they're available here.
When will this be fixed in Storyline 3?
Hey Taylor,
It should be included in the next update and this thread is attached so that we can update you here just as we did for Storyline 360 :)
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Thank you for letting me know, Leslie.
Any news?
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