LMS Scoring 0/100 intermittently

I've seen it...  not sure I've ever solved it.  Try this if you go to SCORM Cloud  http://scorm.com/scorm-solved/scorm-cloud-features/ you can create a free account with just enough room for 1 or 2 scorm modules.  Test it there to see if your course works in the official SCORM engine.  If it does then the issue is with the LMS not the course.   If so you may be able to get them to work with SCORM to correct the issue.

Oh also look for anything unique or similar with the users that didn't work correctly....  With an LMS it could be anything and cause a tracking issue.  Maybe they have 2 last names, Maybe they were created by hand and not automatically, what ever the similarity it may provide a clue.  My recent issue was caused when users were created automatically, the system added null to the database instead of a blank in their email field...  Some how that messed up tracking in the SCORM engine, I wouldn't have found it if I didn't discover what they had in common.  All of the users were created automatically and unlike the other users that were created automatically these users didn't have an email address...  Once I pointed that out to my LMS they found the null vs blank issue in the database and worked with SCORM to fix the issue.

Hi, Kenny -- As Eric shared, testing in the SCORM Cloud is a great way to narrow down where issues may be occurring when it comes to LMS providers and how your course is behaving on them. Here as well is a great article on How to Troubleshoot Your LMS with SCORM Cloud, and an older blog post on Troubleshooting LMS issues. 

And, if you would like us to run some testing on our end, please feel free to upload your file! You may do so by using the ADD ATTACHMENT button in the bottom left of the reply box, and you can browse from there. :)

Eric/ Christie, Thank you very much for your replies.   I have uploaded it to the SCORM cloud and it seemed to run just fine.  I also have our LMS rep reaching back to the LMS to see if they can figure it out from their end as well.     I am fairly new to Storyline, so I don't easily discount the chance that I made a mistake somewhere.   If you wouldn't mind taking a look at the file, that would be awesome!    This file is set up as a final "assessment" for an instructor led class. 

You got it, Kenny! We'll be happy to check it out, and thanks for mentioning that you had no issues when testing in the SCORM Cloud, which as Eric mentioned, typically means that the trouble is with how your course is behaving in your LMS vs. an issue with the course itself. 

Be in touch shortly! :)

Hi, Kenny -- Many thanks for your patience while I tested your file! As you can see if you click on the link here for how the output is functioning for me in the SCORM Cloud, you will see that I also experienced no odd behavior. Nothing appeared to be awry in your file itself either, so please feel free to update us here when you can with an additional information from your LMS. :)

Thank you very much!  I'll keep you posted on what we find!