LMS Timeout Issue

Jan 08, 2019


I currently use Articulate 360 to create and publish courses on the LMS Saba. One of our current courses runs about 1 hour and we have had an issue where users leave their training open while they complete something else work related. They come back to the training and complete it later (sometimes a day later and they've just left their browser open) but the LMS doesn't register the training as complete.


Has anyone discovered a solution for this when published in HTML5. We don't currently support Flash so that unfortunately is not an option.

2 Replies
Leslie McKerchie

Hi Katrina,

Thanks for reaching out and sharing the details about what you would like to include with your courses on your LMS.

It sounds like you are already aware of our documentation here since you mention needing a solution for HTML5. We do have this feature request shared with our team, so I'll be sure to add this conversation to the report as well so that we can share any updates with you here.

Kelly Auner

Hi Katrina,

I have some great news to share. We just released another update for Storyline 360. In Update 69, we’ve included important fixes and new features.

One of the enhancements we've included is:

Notify learners when they lose their internet connection so they don't lose their progress.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!