Marker Issues-Storyline 2

Hey Rachel,

That's odd. I just tried in SL2, I used both the Heading part and the Body text part, and it looks as it should in Preview mode:

Are you at all able to share your file?

Hello!

I actually had all the text in the header. There was a mobile issue on Storyline 2 a couple years ago where the body text didn't show up in the header.

Has this mobile problem been fixed? Is there a reason the bolding wouldn't work if all the text is in the header? Since I formatted the header to be bold, I expected it to work in the preview mode.

Thank you!

Sincerely,
Rachel Craig

Unfortunately, the information in the rest of the course is proprietary information, so I can't share it on the E-learning Heroes site.

Hi there, Rachel.  I can see what's happening from your screenshot, but the bold formatting works as expected in my test file.

I took these steps:

1. Added a marker.
2. Added header text.
3. Selected all of the header text and removed the bold formatting.
4. Selected the text I wanted to be bold and applied the formatting.

The text appeared the way I designed it in both preview and in my published output.  Can you let me know if your steps match mine?  Also, I'm working in Update 12 of Storyline 2 (Help > About Articulate Storyline).

I tried the steps above, and no luck. I just submitted my case to Articulate Support to see if there's a bug going on in the course. I have Update 12 of Storyline 2. Thank you for your help!

Thanks for letting us know Rachel :) You should be hearing from someone soon.

Hello, Leslie,

I have not heard anything yet about my case with Articulate Support, and it's been 5 days. I also cannot locate my email containing my case number. I submitted my case again, and took a screen shot of its case number.

Thanks,

Rachel

Hi Rachel,

I see your original case (01274804) and that Anna replied to you on 2/22 after you reported on 2/21. 

I've just re-sent that reply, so please let me know if you do not receive it.

Hi, Leslie,

I haven't received Anna's reply, or your recent email with the reply.

Not sure why it hasn't come through. It also isn't in my junk email.

Thanks,
Rachel

Thanks Rachel.

Just tried a different send, let me know if you see that one :)

Hi, Leslie,

Got the second one! Our email security changed recently at work, and all the Articulate Support emails went somewhere odd.

I am receiving them now. Thank you!

If I respond to your mail, and it will get to Anna?

Thanks,
Rachel

Yes, please respond to support@articulate.com and the reply will go to Anna :)

Glad that worked. Thanks Rachel.

Hi, Leslie,

I just tried replying to Anna, and the email bounced back.

I was trying to send some files. Is there somewhere on the Articulate Support site where I can send the files?

Thanks,
Rachel

Yes, please use the upload link that I shared in the e-mail.

Looks like an e-mail did come through, but you're right, I don't see the files.

I just replied to you - checking to see if our communication is good to go now :)

Hi, Leslie,

Font files have been successfully shared! Thank you.

Sincerely,
Rachel

🎉 Woo hoo! You had to work hard for that :)