Markers not playing audio

Dec 08, 2014

Hi there!

I have several markers on a slide that should open when clicked to display text, image, and play audio. For some reason when I preview the slide, none of the marker audio plays!

I have separate audio on the slide that is working.
The markers will play when I ask it to preview the audio directly and I can also open it in the audio editor.
Choosing the "Audio Only" option will play the audio, but then the visual aspects are gone.

I use markers a lot in my courses and have never encountered this issue before. I am wondering if there is a new setting in Story Line 2 that I am unfamiliar with or something?

Thanks!

7 Replies

Emily Ruby

over 9 years ago12/08/14 at 9:16 pm (UTC)

Hello Darcy!

This issue was brought up recently here. Have you tried importing this into a new file? You can also try and see if they work in the publish version.

If you would like, you can share the file here for us to take a look.

Darcy Goedecke
Author

over 9 years ago12/08/14 at 10:09 pm (UTC)

Thank you, Emily! I will try the suggestions!

Emily Ruby

over 9 years ago12/09/14 at 2:03 pm (UTC)

Thanks Darcy, let us know if you need anything further.

Anna La Mont

over 6 years ago08/29/17 at 9:19 am (UTC)

Just saw this post as I was trying to fix a similar issue.

Took me half a day, and I realized this - you must leave the marker title intact (even if you don't need a title) and put your marker text in the description.

This way both audio and clickability of the marker itself will work. My markers didn't play audio and were behaving as hover-type, when I realized the problem.

Hope this helps someone :)

Anna