1 Reply
Maria Costa-Stienstra

Hi, Adam.

Thank you for reaching out! I'm happy to take a look at what's going on with the blank thumbnails. 

Let me ask you a few questions to help you troubleshoot the issue:

If a repair doesn't solve the issue, I'd like to take a look at your .story file. 

Are you able to share your .story file either publicly here or privately through a support case?