35 Replies
Alyssa Gomez

AGH scroll monster! 👿So sorry that crept up into your file -- let me see if I can help!

Can you share a few more details with me?

  • Is the published course hosted on a learning management system?
  • What web browser are you testing in? Does it happen in all browsers?
  • Does your course contain a video on one of the first few slides? 
Leslie McKerchie

Hi Tristan,

Thanks for reaching out and letting us know what you are experiencing.

Based on the video, it does seem like you're running into a similar issue.

Michael's issue above is specific to the Modern Player, and a video being present on the next slide and is happening in Edge, IE, and Firefox.

We have another issue that is specific to IE and Firefox, but a subsequent video is not necessarily present.

Do either of those mimic what you're experiencing? 

Stefan K.

Hello, everybody,

I have the same bug with an e-learning course developed today! Even formerly finished e-learnings (without the error at that time) are now displayed with this error when published again (although no change has been made to the actual STORY file...just published again). I only get this error with Firefox and Edge, I don't have any problems with Chrome.

I am using the latest version Storyline 360 and the latest version of Firefox. Our customers also report that the bar below the actual e-learning appears as soon as they scroll.

Here is a quick peek that shows the behavior: Peek

Attached is the corresponding STORY file.

Any news about this behavior?

Cassandra Gaul

Hi All,

I'm also experiencing this issue. I use Storyline 3, export to web, and then embed the iframe into Rise. At first I thought I my Story size was off, so I tried resizing to both 4:3 and 16:9; I wouldn't  have thought it would be an issue given the modern player is responsive, but I thought I'd give it a short. No dice. I also double-checked turning off volume, captions, controls... anything that might normally be found at the bottom of the frame.

I'm glad it's not just me. Please just keep us updated :)

Alyssa Gomez

Hi Cassandra!

We've seen this problem when the Modern Player is used, but it sounds like you're using the Classic Player since you're using Storyline 3. 

Would you mind sharing a fullscreen screenshot of what you're seeing? I just want to be sure it's related to the same bug mentioned here, and not something else. Thanks!

Cassandra Gaul

Hi Alyssa,

I actually got it wrong: I am using Storyline 360, and here's a link to a brief video example of what it looks like: https://360.articulate.com/review/content/5ba2a347-b21b-4497-8c3a-74be25bcec08/review

Thanks!

Cassandra Gaul
Content Development Specialist
Georgia Virtual

email: cassandra.gaul@gavirtualschool.org
cgaul@doe.k12.ga.us

www.galearns.org

[1518546371883

Leslie McKerchie

Thanks for the clarification, Cassandra. Yes, that's what we've been seeing and our team is taking a look. 

This conversation is attached so we can pop in and update you when we can.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Crystal Horn

Hey everybody. I'm excited to let you know that we just released update 23 for Storyline 360! It includes new features and fixes - check them all out here.

We fixed some modern player issues, including blank space below slides that resulted in unnecessary scroll bars and sometimes dark rectangles at the bottom of content.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!